Senior Enterprise Tools Administrator

hace 4 semanas

Tlahuac, México Nielsen A tiempo completo

**Responsibilities**:- ADLM Tool Administration:Administer and maintain Jira, Confluence, Jira Service Management, Smartsheets, and PagerDuty platforms.Configure and customize ADLM tools to align with organizational needs.Ensure data integrity, security, and compliance within the tools.- Automation:Develop and automate using Java, Groovy, Javascript, terraform, etc. programming as needed, especially in Jira, Jira Service Management, Artifactory- User Support and Training:Provide user support for ADLM tools, addressing issues, and ensuring timely resolutions.Conduct training sessions for end-users and team members on effective utilization of the tools.- Integration and Collaboration:Collaborate with cross-functional teams to integrate ADLM tools into existing workflows and processes.Implement and manage integrations between ADLM tools and other IT systems.- Monitoring and Reporting:Monitor system performance, troubleshoot issues, and implement improvements.Generate reports and analytics to assess the effectiveness of ADLM tools.- Documentation:Create and maintain comprehensive documentation for ADLM tool configurations, processes, and best practices.Keep documentation up-to-date with changes and enhancements.- Security and Compliance:Implement and enforce security measures within ADLM tools.Ensure compliance with relevant industry standards and regulations.- License Management and Compliance:Manage license allocation and cleanup of unused/inactive licensesEnsure compliance with licenses procured vs allocated.License reporting- Continuous Improvement:Stay current with industry trends and best practices related to ADLM tools.Propose and implement improvements to enhance the functionality and efficiency of the tools.**Qualifications**:- Bachelor's degree in Computer Science, Information Technology, or a related field.- Proven 5+ years experience in administering Jira, Confluence, Jira Service Management, Smartsheets, Artifactory, OpsGenie and PagerDuty.- Experience with scripting/programming languages - Java, Groovy, JavascriptStrong understanding of ITIL practices and principles.- ** Advanced English.**LI-YL1

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