IT Support Engineer

Executive - Global Talent Acquisition at AVASO Technology Solutions Company Overview AVASO Technology is a global leader in providing IT solutions and services, specializing in offering top-tier support and managed services. We are committed to delivering cutting-edge technology solutions to our clients worldwide. If you’re a passionate IT professional with hands‑on experience in desktop support, join us at AVASO to help businesses thrive with reliable and efficient IT services. Position Overview The technical support Services consist of: (i) Break/Fix, (ii) Deskside Support, (iii) Install, Move, Add, Change, Disposition Services (iv) Smart hands, and (v) VIP support. In addition, dedicated technicians will also perform Remote Resolution services. To perform the Services using the ITSM System of record, with associated processes and workflow management. The Services will be initiated through an Incident or Service Request. Position: Technical Support - EUC L2 Position type: Full-Time Key Responsibilities Triaging the Hardware-related Incident Assigning a technical resource to perform the Repair. Coordinating with the designated customer contact, as needed Ordering and tracking parts, if required Promptly swapping the Device to restore the End User to productivity. Completing the Repair, with appropriate escalation for damage due to equipment misuse Updating and Closing the Incident Break/Fix will be provided for in warranty and out of warranty EU Devices listed in Appendix F- Supported Platforms. Bring Your Own Devices (“BYOD”) Systems are Out of Scope Activities for Hardware Break/Fix Maintaining local whole unit spares in a secure storage that is only accessible by company. Smarthands for L3. The Production Device repair process shall be performed onsite at customer facilities through managed OEM warranty process. To mutually agree on plans for a pilot process aimed at leaning out the Production repair process to reduce cycle time, improve efficiency, and reduce cost Deskside Support. Triage and resolution for configuration issues of in-scope Operating Systems Triage and resolution for configuration issues of in-scope Applications Re-installing in-scope software, drivers, and add-ins. IMAC-D Supplier will perform IMAC-D Services for EU Devices. IMAC-D Services consist of: Install : Perform the physical setup and connection of devices at designated workspaces. Software configuration or imaging of an end‑user device prior to or during installation is considered a separate activity and may incur additional charges. Installation of new production devices is included in the service. Move : Relocate an existing end‑user device from one physical location to another within the same building or within a complex of buildings at the same campus site. The customer is responsible for providing carts or other required transportation equipment. Technicians are not authorized to transport devices using personal vehicles. Add : Add hardware or software components to an existing end‑user device. Change : Perform configuration changes to an existing end‑user device. Disposition : Move end‑user devices—classified by the customer as safe for transport—to designated locations for processing. Disposition activities include, but are not limited to, data wiping, drive destruction, removal of asset tags, and device preparation. Our team is responsible for disposition of In‑Program Knowledge Worker Devices, while the customer is responsible for disposition of Production Devices. Smart Hands Support : Provide technicians to perform remote support activities for the customer’s server and network equipment at all supported sites, under the direction of the customer’s and/or third‑party resolver group’s network and server engineers. Sites with dedicated field technicians assigned will not incur additional charges. VIP Support : Deliver Break/Fix, Deskside Support, IMAC‑D, and Smart Hands services to a mutually agreed‑upon group of end users designated as VIPs. VIP incidents will automatically be assigned Priority 2 status. VIP user lists will be synchronized via LDAP or SAML with the current ITSM and/or HRIS platform. Why AVASO Technology? Join a dynamic and innovative team with a global presence. Opportunities for career growth and continuous learning . Competitive salary and benefits package. Work with cutting‑edge technologies to shape the future of IT solutions. AVASO Technology Solutions Equal Employment Opportunity (EEO) Statement AVASO Technology Solutions (referred as “Avaso”) do not discriminate against any employee or applicant for employment on the basis of race, color, sex, creed, religion, national origin, gender, sexual orientation, age, gender identity, pregnancy, genetic information, disability, protected veteran status, or any other status protected by state or local law, and to provide equal employment opportunity. Avaso is committed to providing a work environment that is free from discrimination and harassment, and we expect all employees to conduct themselves in a manner that reflects this commitment in all employment endeavors. All employment decisions are based on qualifications, merit, and business need. How to Apply Ready to take your career to the next level? Apply now by clicking the “Easy Apply” button or send your resume to or (Please do mention the Location you’re applying for). #J-18808-Ljbffr