Team Lead of CX France

hace 1 mes


méxico Factorial HR A tiempo completo
Team Lead of Account Management French Market
  • Permanent
  • Full time
  • 08005, Barcelona, Barcelona, Spain
  • Customer Experience/Account Manager

At Factorial, we're looking for a Team Lead to join our French Customer Experience team and help us take the company to the next level.

In this role, you will report directly to the Manager of Customer Experience France and team up with other Area Managers to spearhead our mission of creating the highest satisfaction levels for our French customers at every touchpoint.

We are looking for a person who wants to get involved and contribute innovative ideas to truly impact the business future, mastering our upselling, retention, satisfaction, and activation plan for our existing clients.

Are you ready for the challenge?

  • Lead and guide a dedicated team of 8-10 Account Managers , fostering a culture of fun, well-being, teamwork, and respect, with high performance, excellence, and achievement of set targets.
  • Regularly monitor team performance metrics , identifying areas for improvement, and implementing tailored strategies to drive your team and the business growth .
  • Active participation to develop and implement robust recruitment and retention strategies with your Area and the Talent teams to build the best teams.
  • Design, evaluate, analyze, and execute innovative strategies and tactics aimed at maximizing customer retention, fostering upselling opportunities, and contributing significantly to overall revenue amplification .
  • Drive motivation within the team by providing consistent and constructive feedback , and fostering hands-on leadership.
  • Collaborate cross-functionally with different teams , leveraging your insights and team's experiences to enhance product development, customer experience, and sales strategies.
  • French expert speaker and fluent in English , Spanish is a plus We are international
  • Proven experience managing customer-oriented individual contributors ; ideally in a Customer Experience team, with a track record of driving customer retention and upselling.
  • Tech-savvy Passion for technology, the digital world, and innovation is a must
  • Strong analytical skills and a problem-solving mindset; data insights to drive informed decisions is key.
  • You like making things easier for customers and colleagues. If there’s a roadblock, you want to smooth it away
  • Ready to work in a fast-paced, less corporate startup environment.
  • Eager to take ownership of the company and share improvement points (we have a culture of change)

Perks of being part of our team

  • High growth, multicultural, and friendly environment
  • Save expenses with Cobee and get your salary in advance with Payflow
  • Healthy life with Gympass and Alan as private health insurance
  • Breakfast in the office, organic fruit, and free caffeine and theine
  • Flexible schedules, pet-friendly, and no dress code

Structured Career Paths & Salary from 40,000 to 50,000 OTEs.

Is this you? Come rock the world with us

Factorial is an all-in-one HR Software fast-growing company founded in 2016. Our mission is to help SMEs automate HR workflows , centralize people data, and make better business decisions. Currently, we serve thousands of customers in over 60 countries worldwide and across industries, and we have built a super diverse and multicultural team of over 900 people in Barcelona, Brazil, Mexico, and the USA.

  • We own it : We take responsibility for every project. We make decisions, not excuses.
  • We learn and teach : We're dedicated to learning something new every day and, above all, sharing it.
  • We partner : Every decision is a team decision. We trust each other.
  • We grow fast : We act fast. We think that the worst mistake is not learning from them.

Wanna learn more about us? Check our website

#J-18808-Ljbffr

  • Ciudad de México, Ciudad de México Factorial HR A tiempo completo

    At Factorial HR, we're looking for a seasoned Team Lead to spearhead our French Customer Experience team and contribute to the company's growth.Key ResponsibilitiesLead a dedicated team of 8-10 Account Managers, fostering a culture of excellence and achievement of set targets.Monitor team performance metrics, identifying areas for improvement and...

  • Cx / UX Lead

    hace 5 meses


    Ciudad de México Santander A tiempo completo

    CX / UX Lead Country: Mexico **WHAT YOU WILL BE DOING** Diseñar User flows de las funcionalidades - Diseñar el UI del producto digital - Diseñar microinteracciones y soluciones usables - Diseñar los sitemaps - Enrtregar los assests al UX developer y Frontend para consruir los productos - Apoyar al PO a materializar las solcuciones del producto - Hacer...

  • Strategic CX Team Lead

    hace 1 semana


    Ciudad de México, Ciudad de México Tbwa ChiatDay Inc A tiempo completo

    About the RoleAs a CX Specialist at Nubank Mexico, you will play a pivotal role in building a strong and diverse team that drives customer excellence. Your work will be instrumental in implementing customer-centric structures and contributing to the company's growth and success.Main ResponsibilitiesHC | Planning and Control: Ensure the efficient operation of...


  • Ciudad de México, Ciudad de México SAP A tiempo completo

    About the RoleAs a Senior CX Solution Advisor at SAP, you will play a key role in helping our clients achieve their business goals through the effective implementation of our CX solutions. With a strong focus on pre-sales and supporting large, complex multi-solution architectures, you will be responsible for delivering high-quality results and technical...


  • Ciudad de México, CDMX Uber A tiempo completo

    **About the Role** As a Delivery Customer Experience Program Leader, you will play a pivotal leadership role in shaping and executing strategic initiatives that enhance customer satisfaction and drive operational excellence across Latin America. You will leverage your deep understanding of both technology and customer behavior to create seamless, engaging...


  • Ciudad de México Cisco Systems A tiempo completo

    WHO YOU'LL WORK WITH Customer Experience (CX) is a team of outstanding technical guides whose #1 focus is to deliver best-in-class customer experience. We help tackle the toughest business challenges with network-centric solutions that accelerate customer and partner success and dedication. Our success is measured through outstanding financial results,...


  • Ciudad de México, Ciudad de México Gs Heaadhunter A tiempo completo

    Gs Headhunter seeks an experienced and skilled Process Leader AOI to lead our automated optical inspection team in San Luis Potosí, Mexico.The ideal candidate will be responsible for developing, programming and maintaining all AOI systems to ensure quality control and optimal performance in our SMT and THT assembly lines.Key responsibilities...

  • DevOps Team Lead

    hace 2 semanas


    Ciudad de México, Ciudad de México Cisco A tiempo completo

    The Cisco DevOps team plays a vital role in ensuring business continuity and enhancing the productivity of developers. Our mission is to establish and maintain secure and efficient systems for managing infrastructure and accounts controlling access to organizational resources.We are seeking an experienced Lead Engineer to spearhead our newly formed team. As...


  • Ciudad de México, Ciudad de México VINCI Construction France A tiempo completo

    Senior Piping Commissioning Lead - VINCI Construction FranceJob SummaryWe are seeking a highly skilled Senior Piping Commissioning Lead to join our team in Ensenada, Mexico. As a key member of our commissioning team, you will be responsible for overseeing the commissioning process of piping systems, ensuring they are safe, efficient, and meet industry...


  • Ciudad de México, Ciudad de México Factorial Hr A tiempo completo

    Job Title: Customer Experience Team Lead for French Market">About the Company: Factorial Hr is a fast-growing all-in-one HR Software company founded in 2016. Our mission is to help SMEs automate HR workflows, centralize people data, and make better business decisions.We are currently seeking a highly motivated Customer Experience Team Lead to join our French...

  • Dispatching Team Lead

    hace 5 meses


    Ciudad de México Inter-Con Security Systems A tiempo completo

    **DISPATCHING TEAM LEAD - MEXICO CITY - ON SITE** The Dispatch Team Lead is responsible for ensuring and providing office support and exercising administrative duties and is responsible for providing support, guidance, and direction to Dispatchers, ensuring that local data applicable to the production, management, and maintenance of effective and efficient...


  • Ciudad de México, Ciudad de México SAP A tiempo completo

    Job DescriptionAt SAP, we empower individuals to bring out their best. Our company culture is built on collaboration and a shared passion to help the world run better.We are seeking a Senior CX Solution Advisor to join our team. As a key member of our sales force, you will be responsible for delivering product presentations and demonstrations before and...

  • Cic Team Lead

    hace 6 meses


    México PPG Industries A tiempo completo

    As CIC Team Lead you will lead the daily activities who handle human resources related client service inquiries and issues. You will be the contact for escalated inquiry support and issue resolution, and also responsible for monitoring the daily workflow and activities PPSC country team. You will be reporting to the PPSC Leader. **Main Responsibilities.** -...


  • Ciudad de México, Ciudad de México Novo Nordisk AS A tiempo completo

    About the PositionWe are seeking a highly skilled Pharmacovigilance Team Lead to join our team at Novo Nordisk A/S in Mexico. This is a unique opportunity to lead a team responsible for ensuring the safety of our medicines and driving regulatory compliance.Key ResponsibilitiesDevelop and implement global strategies for pharmacovigilance, culture, engagement,...

  • Sr. Team Lead

    hace 3 meses


    Ciudad de México, CDMX Lionbridge A tiempo completo

    Mexico City, MexicoJob Title: Senior Team Lead Location: Mexico City, Mexico As a Senior Team Lead at Lionbridge Games, you will play a pivotal role in ensuring the quality and efficiency of our testing operations. You will be responsible for leading and coordinating a team of professionals to deliver high-quality work on time and within budget. Your role...

  • Senior Team Lead

    hace 1 mes


    Ciudad de México, Ciudad de México Lionbridge A tiempo completo

    Job Title: Senior Team LeadLocation: Mexico City, Mexico Lionbridge Games is seeking a Senior Team Lead to play a pivotal role in ensuring the quality and efficiency of our testing operations. As a key point of contact between the test team and other departments, you will oversee project documentation and ensure compliance with industry standards. Key...

  • Jr. Team Lead

    hace 6 meses


    México Kerry A tiempo completo

    **About Kerry**: - Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of...


  • Ciudad de México, Ciudad de México SAP SE A tiempo completo

    About the RoleSAP is seeking a highly skilled Senior CX Solution Specialist to join our team. As a trusted advisor, you will be responsible for providing expert-level knowledge in SAP Sales & Service and SAP CX products. Your primary focus will be on product presentations and demonstrations, as well as supporting the development of business and maintaining...

  • Dispatching Team Lead

    hace 5 meses


    Ciudad de México Inter-Con Security Systems A tiempo completo

    The Dispatch Team Lead is responsible for ensuring and providing office support and exercising administrative duties and is responsible for providing support, guidance, and direction to Dispatchers, ensuring that local data applicable to the production, management, and maintenance of effective and efficient schedules is well overseen and accurately...

  • Sales Team Lead

    hace 4 semanas


    Ciudad de México, Ciudad de México MICHAEL KORS A tiempo completo

    Role OverviewMICHAEL KORS is seeking a Sales Team Lead to join our dynamic team. As a Sales Team Lead, you will be responsible for driving sales growth, managing store operations, and leading a team of sales associates.Key ResponsibilitiesAssist upper management in driving sales results through strategic planning and execution.Manage store operations,...