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hace 2 semanas

Ciudad de México DSV A tiempo completo

If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.Job Req Number: Time Type: Full Time**Assistant IT Supporter****Objetivo del puesto**: Proporcionar información y asistencia en la resolución de problemas de TI a los empleados del Grupo DSV**Tareas y responsabilidades**:Colaboración con los empleados de la empresa. Prestación de servicios de primera línea de soporte en turnos rotativos. El Service Desk opera 24/7 (El equipo en México trabaja de lunes a viernes de 08:00 a 17:00).Recepción de solicitudes de los usuarios (teléfono, correo electrónico, web), clasificación inicial en el sistema global de tickets y asignación de solicitudes a los departamentos de TI de segunda y tercera línea o a los equipos locales de helpdesk.Información y apoyo a los usuarios en caso de fallos del sistema informático.Diagnóstico rápido y resolución autónoma de problemas con base en el nível de servicio definido en el SLA (Acuerdo de Nível de Servicio).Administración de cuentas de usuario y contraseñas en los sistemas gestionados.Apoyo al negocio en tareas cíclicas dentro de los sistemas de información durante y al final del mes.Garantizar un alto nível de atención al cliente en los servicios prestados.Reporte preciso y conforme a la realidad del tiempo dedicado a cada tipo de tarea.Cumplimiento de normativas internas, procedimientos y regulaciones legales, incluyendo el Reglamento de Trabajo, el Reglamento de Remuneración y otras disposiciones internas de la empresa, así como la protección de la propiedad intelectual de la compañía.Comportamientos y actitudes alineados con los valores de la empresa.Desarrollo profesional continuo mediante la participación en capacitaciones y el autoaprendizaje constante.**Requisitos específicos**:Muy buen dominio del inglés hablado y escrito - nível B2Conocimiento práctico de los sistemas WindowsConocimientos básicos de TIAsertividad en el trabajo con clientes internosCapacidad para gestionar emociones - propias y de los clientesHabilidad para construir relacionesCapacidad para identificar las necesidades del clienteAprendizaje autodidactaTrabajo en equipo en un entorno internacionalConocimiento de ITIL FoundationExperiência laboral en el mismo puesto o en un puesto relacionado en el departamento de Help Desk, Service Desk, etc.**DSV - Global transport and logistics**Working at DSV means playing in a different league.As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.At DSV, performance is in our DNA. We don’t just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be.**Start here. Go anywhere

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