Sr. HR Generalist

**Sr. HR Generalist****About Us**Our family of brands includes Dealer Spike, ARI Network Services, Inc. (ARI), Dealer Car Search, TCS Technologies, Net Driven, Direct Communications, Inc. (DCi), Auction123, Powersports Support, Interact RV and Frazer Computing. Each one is an industry leader in driving consumer engagement and maximizing lead generation for dealers. LeadVenture’s 1,300 team members around the world wake up each day thinking about how to help our local, independent dealers around the world grow their businesses. Our investors include the private equity firms True Wind Capital and TA Associates.**About the Role**:**Here is more of what you’ll get to do**:- Employee Contact Handling: Manage internal employee inquiries coming into the Employee Resource Center for resolution. Incoming inquiries are distributed to HR team in a shared support center environment.- Escalations: Handles high-level and complex escalations needing resolution by the HR Support Center (HRSC) department. The Sr Human Resource Generalist will be responsible for creating guidelines, assigning cases, monitor resolutions, support, and audit the work of other HR Generalists to resolve highly complex cases.- Decision Making: Making high judgment recommendations in the absence of clear guidance.- Process and Service Delivery Management (medium-high complexity): Identify and eliminate root causes of high-volume contacts and defects. Get alignment with HRPC Operation strategy to ensure seamless service delivery.- Project Management: Develop project plans, secure resources, and collaborate effectively across stakeholders and teams to define strategy, goals, and commitment to timelines and deliverables.- Communication/ Stakeholder management: Build and maintain successful partnerships with the respective HR team, Payroll teams, Program Stakeholders, and key business sponsors across the HR organization to remain up to date on their changes and business strategy. Escalate broken processes to partner teams and recommend solutions to improve overall customer experience.- Process Improvement: Support process enhancements, process redesign and best practice sharing. Remove barriers and bridge gaps between HRPC and the employee experience. Identify and eliminate root causes of high-volume contacts or defects. Track lessons learned from escalations and create retrospective with lessons learned.- Reporting: Create reports and present trends, highlighting wins and opportunities to improve senior leadership on the employee experience within the HRPC.**You’ll thrive in this role if you have**:- A completed BA degree from an accredited university preferred. AS required.- Proven ability to manage customer contacts in a fast-paced environment.- At least 5 year of equivalent work experience- Basic US legislation knowledge pertaining to HR & Labor. Global is a plus.- Proven ability to identify process defects, make recommendations for process improvements, and implement process improvements.- Strong relationship building skills.- High degree of HR process and policy knowledge.- Experience working with senior leaders.- Ability to work in a fast-paced environment where focus is on growth and scale- Exceptional ability to collaborate with and grow a team- Bilingual (Spanish) preferred- LeadVenture provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, LeadVenture complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training._- LeadVenture expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of LeadVenture’s employees to perform their job duties may result in discipline up to and including discharge._