Customer Service Professional II
hace 2 meses
Responsibilities:
- Receives inquiries from customers from various sources (phone and email), answers questions and/or resolves individual problems.
- Coordinates and develops customer relationships by handling customer inquiries on such topics as My Home, invoicing, label and inspection, etc., opening new projects and supporting a smooth communication between customers and UL departments.
- Collects customer product information, identifies the industry that will perform work, and communicates completion time commitments.
- Prioritizes customer needs, determines any special requirements, and obtains required information and samples to open the project.
- Organizes customer information by classifying and segmenting the customer, entering new or updated information into the database, etc., using the Customer Relationship Management (CRM) system.
- Provides support for non-technical customer requests, including questions/issues such as billing inquiries, service requests, and general UL information.
- Assembles all required reports and documents to be sent to the client in a complete package, measures and monitors customer satisfaction through customer satisfaction reviews, follows up on concerns, informs customers of the certification, and closes the project.
- Actively participates in teams to continuously improve and drive quality into UL's service to the customer.
- Reads and follows the Underwriters Laboratories Code of Conduct and follows all physical and digital security practices.
- Performs other duties as required.
Minimum Requirements:
- Higher Secondary Education (High School Diploma) and generally one year of customer service or sales experience.
- Demonstrated ability to respond appropriately to customer needs.
- Demonstrated ability to successfully multi-task.
- Demonstrated ability to work effectively with a diverse team.
What you’ll experience working at UL Solutions:
- Mission: For UL, corporate and social responsibility isn’t new. Making the world a safer, more secure, and sustainable place has been our business model for the last 130 years and is deeply engrained in everything we do.
- People: Ask any UL employee what they love most about working here, and you’ll almost always hear, “the people.” Going beyond what is possible is the standard at UL. We’re able to deliver the best because we employ the best.
- Interesting work: Every day is different for us here as we eagerly anticipate the next innovation that our customers create. We’re inspired to take on the challenge that will transform how people live, work, and play. And as a global company, in many roles, you will get international experience working with colleagues around the world.
- Grow & achieve: We learn, work, and grow together with targeted development, reward and recognition programs as well as our very own UL University that offers extensive training programs for employees at all stages, including a technical training track for applicable roles.
- Total Rewards: All employees at UL are eligible for bonus compensation. UL offers health insurance, grocery card. We also provide employees with paid time off including vacation, holiday, sick, and volunteer time off.
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