Intake

hace 3 semanas


Guadalajara, México Humanlinks México A tiempo completo

**Schedule**: Monday to Friday, 8:30 a.m. - 5:30 p.m. (Houston time)**What Will You Do as an Intake Specialist?**You will be the first point of contact between potential clients and our legal team. This role is essential for providing a warm, clear, and professional experience from the very first interaction, helping build trust and ensuring an effective transition into legal consultation.**Key Responsibilities**:- Answer inbound calls and make outbound calls to potential clients in both Spanish and English.- Conduct initial interviews to identify the legal needs of prospects.- Accurately record information in the corresponding platforms.- Qualify prospects and schedule appointments with legal consultants.- Confirm previously scheduled appointments.- Provide timely follow-up to potential clients to maintain their interest and ensure continuity of the process.**Position Requirements**:- Excellent verbal and written communication skills in both Spanish and English (**mandatory**).- Minimum of 6 months of experience in customer service, sales, or call center environments.- Ability to work under pressure and meet weekly performance goals.- Proficiency in digital tools such as CRM software, Google Workspace, and Zoom.- Professional, empathetic, and client-focused profile.- Willingness to receive continuous training on topics assigned by the firm.- Ability to support and contribute to team performance indicators.- High school diploma (required); university studies in administrative, legal, or communication fields are a plus.**What We Offer**:- Competitive salary in Mexican pesos.- Performance bonuses and incentive programs.- Benefits according to Mexican labor law.- Opportunity to join a professional, dynamic, and client-oriented team.Tipo de puesto: Tiempo completoSueldo: $13,500.00 - $15,000.00 al mesBeneficios:- Descuento de gimnasio- Opción a contrato indefinido- Seguro de vidaEscolaridad:- Bachillerato terminado (Obligatorio)Idioma:- Inglés (Obligatorio)Lugar de trabajo: Empleo presencial


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