Citrix IT Systems Operations

hace 2 semanas

Cuajimalpa, México Takeda Pharmaceutical A tiempo completo

OBJECTIVES/PURPOSE_- _- (3-4 bullets)_- Citrix support and platform improvements- Experience of interpreting issues, recommending actions and following through changes across teams.- Align with portfolio teams to look at and build new competencies and service delivery readiness in line with offering development- A_CCOUNTABILITIES_ _- Citrix support for XenApp, XenDesktop and Netscalers.- Develop production, quality assurance (testing), and development environments for the content management infrastructure.- Provide on-call support to resolve emergency issues outside normal business hours.- Work with internal technical teams to identify and document future system enhancements- Communicate problems and problems resolutions to system support personnel to improve ongoing service delivery.- Ability to troubleshoot Citrix data store on MS SQL server.- Regularly interacts with customer and/or functional peer group managers.- Strong troubleshooting abilities across platforms, able to work with vendor escalation as needed.- DIMENSIONS AND ASPECTS_Technical/Functional (Line) Expertise- Domain experience on service enablement is a plus (various; preferred)- Experience in Agile development.Leadership- Facilitates a culture that is open for innovation and automation and removes barriers to an effective automation cultureDecision-making and Autonomy- Ability to promote innovative thinking and self-development.Interaction- Help other teams and conventional parts of the organization build effective communication and interaction with the team.- Coordinate interaction with other teams of one's own and other units.Complexity- Contribute to product development to the extent of her or his competence- EDUCATION, BEHAVIOURAL COMPETENCIES_,_ AND SKILLS:_- Bachelor of Science from an accredited university in the areas of Computer Science, Engineering, Information Systems, Business or equivalent field of study a plus.- Practical experience with AD, DNS, DHCP, RDS AWS and Terminal Servers, VLAN and Hypervisors- Relevant Microsoft or Citrix certifications are desirable, but not required.- cGMP training and knowledge of system qualification and validation is a plus.- 2-3 years of Citrix and/or IT operational experience, including with relevant Microsoft technologies.- Knowledge of TCP/IP and interoperability with various network devices such as switches, routers, and firewalls.- Knowledge of MS Windows, Linux, and VMware operating systems.- Working knowledge of network tools, such as, Visio, Wireshark, etc.- Good analytical and problem solving skills.- Ability to communicate with other employees in the company in both technical and non-technical roles.**Locations**:MEX - Santa Fe**Worker Type**:Employee**Worker Sub-Type**:Regular**Time Type**:Full time

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