Bilingual Customer Service Representative
hace 1 semana
At SpotOn, we're helping restaurants and small businesses compete and win with flexible payment and software technology—backed by real people who really care. From seamless point-of-sale systems to integrated restaurant management solutions, every SpotOn tool is designed to help local businesses increase profits and create better experiences for their customers and employees.Recently, SpotOn was:- Named one of Fast Company's Most Innovative Companies of 2024- Awarded Great Places to Work and Built In's Best Workplaces for the third year in a row- Selected as the Best Overall Restaurant POS by NerdWallet- Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra usersWe're committed to caring hard and moving fast so that we can continue to grow and make a positive impact together.That's where you come in.We are looking for **Restaurant Management** to join our customer service team.**Position Overview**:As a **Restaurant Management Analyst** at spotOn, you will play a crucial role in ensuring our customers receive the highest level of service and support.**Responsibilities**:- Provide exceptional customer service through both verbal and written communication channels, ensuring a positive customer experience at all times.- Demonstrate strong problem-solving skills, particularly in handling difficult and high-stress situations, to ensure customer satisfaction and issue resolution.- Assist customers in understanding their statements by explaining charges and rates in a clear and understandable manner.**Requirements**:- Advanced English (C1)- 1-3 years of experience working in a customer service and tech support environment- Excellent customer relationship skills and a passion for achieving goals.- Knowledge and experience in troubleshooting- Excellent interpersonal skills and diplomacy to quickly de-escalate tense situations.- Excellent verbal and written communication skills to manage internal and external relationships.- Ability to establish lasting relationships with clients and colleagues.- High school diploma or equivalent (minimum).- It is valued to have completed university or technical studies.**Qualifications**:- Technical Expertise: Proven experience in providing technical support, with a strong understanding of hardware and software troubleshooting.- Communication Skills: Exceptional written and verbal communication skills, with the ability to explain technical concepts to non-technical users.- Problem-Solving: Strong analytical and problem-solving abilities, with a commitment to finding solutions to complex technical issues.- Customer Focus: Dedication to delivering outstanding customer service and ensuring customer satisfaction.- Documentation: Proficiency in maintaining accurate and organized records of customer interactions.- Teamwork: Ability to collaborate effectively with colleagues and cross-functional teams.- Adaptability: Flexibility to adapt to changing technologies and customer needs.**Benefits**:- Base Salary $18,250.00 mxn + Performance bonus $3,660.00 mxn- Food Vouchers $1,500.00 mxn pesos monthly- Law benefits- SGMM- Visual Insurance- Dental Insurance- Life Insurance- Two days off per week- Total Pass (gym)- Development & career plan**#LI-Onsite**SpotOn is an e-verify company.
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