Mexico - Client Success Manager (Csm)

hace 3 semanas

Desde casa, México ClinicGrower A tiempo completo

The Agency Growth Team has mentored, trained and placed over 100 Client Success Professionals into leading digital marketing agencies worldwide.Client Success is a vital part of digital marketing agencies and Client Success Managers deliver results and help grow these clients to new levels.**Are you passionate about helping businesses grow, building strong client relationships, and making a real impact?** If so, join our **Client Success Accelerator** at **Agency Growth Team**We’re offering a paid internship with a 7-figure digital marketing agency, followed by a full-time placement with a guaranteed role in the agency. Plus, you’ll receive ongoing professional development**What We Offer**:- Remote work flexibility- Fun, fast-paced environment- Competitive salary, bonuses, and benefits- Monthly team-building activities- Impressive growth opportunities**Role Overview**: As a **Client Success Manager (CSM)**, you’ll be responsible for managing client relationships, ensuring client satisfaction, and promoting retention. Your job is to onboard clients, support their needs, and help them scale through exceptional service and technical support.**Responsibilities**:- Onboard new clients and train them on our systems- Handle client questions and provide support to ensure satisfaction- Foster client relationships to ensure long-term retention- Send regular reports and manage client expectations- Develop and execute strategies to increase client success- Track and report client progress using tools like Monday, ClickUp, Asana, and Slack**Requirements**:- At least 2 years of professional experience in Customer Success or Client Experience- At least 2 years of professional experience in a Digital Marketing Agency or Marketing Related Education will be considered an asset- Able to self-direct and properly manage one’s time- Experience in building and maintaining strong relationships with customers- Efficient with all integrated platforms within the company- Excellent communication skills, both with clients and cross-departmentally and ability to relay ideas clearly- Ability to learn quickly and execute at a high level with speed- Ability to work under high stress and pressing deadlines- Able to make autonomous decisions of how to handle customers based on company moral/values and set guidelines- Availability to work Monday to Friday EST for 40.0 Hours; Must be flexible and able to work additional hours/weekends/holidays if the situation warrants it- Able to multitask efficiently and without issues- Generally reachable and responsive to Client Inquiries and team members during working hours- Strict attention to detail and cross-checking data- Must be organized and able to update agency CRM regularly and maintain documentation on all pertinent client activities.- Autonomy and ability to thrive in remote work environments- Ability to show up on daily team Zoom meetings and huddles.**Benefits**:- Fully remote work- Career growth potential- Fun, international team- Work from anywhere**IMPORTANT: ONLY APPLICATIONS SUBMITTED THROUGH THE FOLLOWING LINK WITH A LOOM VIDEO WILL BE CONSIDERED**:**IMPORTANT: ONLY APPLICATIONS SUBMITTED THROUGH THE FOLLOWING LINK WITH A LOOM VIDEO WILL BE CONSIDERED**:Pay: $40,807.00 - $51,009.00 per monthWork Location: Remote

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