Customer Success Specialist
hace 4 días
**Company Description**Jobs for Humanity is partnering with Nielsen to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from all walks of life.Company Name: Nielsen- At Nielsen, we believe that career growth is a partnership. You ultimately own, fuel and set the journey. By joining our team of nearly 14,000 associates, you will become part of a community that will help you to succeed. We champion you because when you succeed, we do too. Embark on a new initiative, explore a fresh approach, and take license to think big, so we can all continuously improve. We enable your best to power our future.Initially, this position will require an in-person training program with the possibility of eventually converting to a hybrid or fully remote model.Our Nielsen office in Mexico City is located at: Torre Acuario, Santa Fe, CDMX.- Responsibilities- Support and drive value for Nielsen broadcast, cable, digital, streaming and consumer data and products and serve as a trusted advisor to customers- Conduct onboarding and training reporting features and translating the data results into marketing and sales solutions- Develop and implement customized learning sessions/materials to address specific client business needs both on-site and online- Synthesize data trends to offer proactive recommendations on best performance platforms- Proficiency in analyzing data to resolve customer inquiries and questions, especially related to Nielsen data.- Build deep relationships and demonstrate consultative account management skills with clients- Continuous client communication and consultation to maintain engagement and demonstrate the value of Nielsen data & products- Track activities via Salesforce to provide key performance indicators- Monitor account health, adoption and customer satisfaction through feedback solicitation and interface usage tracking- Collaborate with internal stakeholders from Client Sales, Product Leadership, and other teams to advance Nielsen’s position in the marketplace and achieve goals- Qualifications- Bachelor’s degree- 1.5+ years professional experience in a client-facing role in media sales/research, customer success, analytics, consulting, partnership development or professional training- Experience with Nielsen products and data preferred- Ability to handle and prioritize multiple demands and projects simultaneously- Proficient user of Microsoft Office and Google Suite for presentation building and marketing materials- Advanced English and Spanish level- #LI-YL1
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Customer Success
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