Customer Success Manager

Customer Success Manager at Amplify About Amplify At Amplify, we’re enabling online merchants to increase their revenue in-store by helping shoppers discover and purchase more products. Amplify is the first complete e-commerce upsell platform. It enables brands to upsell and cross-sell at every stage of the buyer’s journey. Amplify helps e-commerce brands increase their revenue from every store visit by creating rich sales experiences. With the most advanced solution for product deals, discounts engine, and storefront API, Amplify enables brands to dramatically increase their average order value (AOV) and return on investment (ROI). Position Overview We’re hiring a Customer Success Manager who thinks beyond setup and support and obsesses over customer growth. This role is about helping Shopify merchants unlock measurable revenue gains with Amplify while identifying expansion opportunities that benefit both the customer and the business. You will own the post-sale relationship, guide customers from onboarding to value realization, and proactively uncover ways Amplify can drive more revenue through smarter usage, feature adoption, and upsells. What You’ll Do Lead Shopify merchants through onboarding via video calls with a clear focus on revenue impact and time to value Translate customer goals into concrete use cases that drive higher AOV, conversion, and repeat purchases Actively monitor customer performance and usage to identify growth opportunities, upsells, and expansion paths Proactively surface risks to retention and revenue and address them before they become problems Serve as a trusted advisor by recommending features, optimizations, and best practices aligned to each merchant’s growth goals Partner closely with Sales to support expansion conversations and with Product to relay high‑impact feedback and feature requests Clearly articulate customer wins, blockers, and next growth opportunities internally What You Bring 2+ years of experience in Customer Success, Account Management, or a similar customer‑facing SaaS role A growth‑oriented mindset. You naturally look for ways customers can do more, earn more, and scale faster Strong communication skills in English, both verbal and written. You can explain complex ideas simply and confidently Ability to manage multiple customers, priorities, and growth initiatives without dropping the ball Comfort working flexible hours to support a global customer base Familiarity with e‑commerce platforms, especially Shopify, is a strong plus Experience using CRM tools to track customer health, opportunities, and outcomes is a plus Experience in a start‑up environment and culture is a plus Why This Role Matters Your success is measured by customer outcomes. When merchants grow, expand their usage, and see real revenue impact, Amplify wins too. This is not a passive support role. It’s a chance to directly influence customer revenue and company growth at the same time. If you like being close to customers, spotting opportunities others miss, and turning product value into real dollars, this role has your name on it. What We Offer A fully remote work environment (location ideally EST) Competitive salary A team culture built on accountability, trust, and 7‑star customer success Ongoing training and professional development opportunities Opportunity to work in a dynamic and innovative startup environment If you're a customer-focused professional with a passion for technology and e-commerce, we want to hear from you Join us in revolutionizing the way brands engage with their customers and drive revenue growth. Apply now to embark on an exciting journey with Amplify Please ensure all required fields in your application are completed to be considered. #J-18808-Ljbffr