Customer Success Manager
hace 3 semanas
Customer Success Manager (Fully Remote) Location: Fully Remote Experience Required: 3-5 years in a Customer Success or related role Are you passionate about driving customer success and building strong relationships? Do you have a knack for streamlining processes, engaging clients, and delivering measurable results? If so, SafetyClerk is looking for you SafetyClerk is a leading provider of compliance software for construction companies, empowering them to ensure safety, manage documentation, and meet regulatory standards. As we grow, we’re seeking a Customer Success Manager to take ownership of our client relationships and help our customers maximize the value of SafetyClerk. What You’ll Do Client Onboarding & Engagement: Oversee and improve the onboarding process for new clients, ensuring they are set up for success. Manage engagement metrics to ensure clients are fully utilizing our platform and seeing measurable ROI. Build Relationships: Serve as the primary point of contact for customers, cultivating trust and long-term partnerships. Conduct regular check‑ins and host monthly or bi‑weekly sync calls to address client needs and concerns. Drive Performance: Monitor key metrics such as engagement, adoption, and satisfaction to identify opportunities for improvement. Develop strategies to address risks, improve client retention, and identify upselling opportunities. Process Development: Work closely with the leadership team to refine customer success processes, create playbooks, and establish KPIs. Collaborate with the product team to gather feedback and prioritize improvements that enhance the client experience. Team Collaboration: Coordinate with sales, support, and onboarding teams to ensure seamless handoffs and unified customer experiences. Provide insights and recommendations to the leadership team based on client interactions. What We’re Looking For Experience: 3-5 years in Customer Success, Account Management, or a related field, preferably in SaaS or tech. Metrics‑Driven: A strong understanding of Customer Success KPIs and how to achieve them. Communication Skills: Fluent in English (spoken and written) with excellent interpersonal and presentation skills. Problem‑Solver: Proven ability to think strategically, solve problems, and drive results. Organization: Ability to manage multiple priorities, clients, and projects simultaneously. What We Offer Competitive Salary: USD $40,000 - $60,000 per year (including bonuses). Performance Bonuses: Based on metrics like client retention, engagement, and customer satisfaction. Training & Development: You’ll work directly with our current Customer Success Consultant, gaining insights and expertise to excel in the role. Growth Opportunities: Be part of a growing company with opportunities to lead and shape our customer success strategies. How to Apply Don’t miss the chance to join a dynamic team and make an impact in the construction industry with SafetyClerk Job Types: Full‑time, Permanent Pay: $40,000 - $60,000 per annum Work Location: Fully Remote #J-18808-Ljbffr
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Customer Success Manager
hace 3 semanas
WorkFromHome, México TITAN A tiempo completoCustomer Success Manager – TITAN Join TITAN , a no-code, fast‑paced startup in the Salesforce ecosystem, as a Customer Success Manager in North America. As a Customer Success Manager , you will manage client onboarding, expansions, and renewals while leveraging technical expertise with a strategic business mindset to build strong customer relationships...
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Project Manager
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WorkFromHome, México SPC Pro A tiempo completoOverview SPC Pro San Pedro Garza García, Nuevo León, Mexico ¡Estamos buscando un/a Project Manager / Customer Success Manager en Monterrey! Sobre SPC Pro: Somos expertos en Control Estadístico de Procesos (SPC) e Industria 4.0 , con más de 20 años de experiencia y presencia en más de 17 países. Hemos realizado más de 30,000 implementaciones exitosas...
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Customer Success Manager
hace 2 semanas
WorkFromHome, México Nysonian A tiempo completoCustomer Success Manager / Gerente de Éxito del Cliente Location: Remote (Mexico) | Full-Time | Remote/Hybrid OptionDepartment: Customer Experience & OperationsReports To: Director of Customer Experience About Nysonian At Nysonian , we exist to build the next generation of global lifestyle brands that inspire how people travel, move, and live. Our portfolio...
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Customer Success
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WorkFromHome, México Canonical Group Ltd A tiempo completoOverview Home Based - Americas; Home Based - APAC Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include world-leading public cloud...
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Customer Success Manager
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WorkFromHome, México Amplify A tiempo completoCustomer Success Manager at Amplify About Amplify At Amplify, we’re enabling online merchants to increase their revenue in-store by helping shoppers discover and purchase more products. Amplify is the first complete e-commerce upsell platform. It enables brands to upsell and cross-sell at every stage of the buyer’s journey. Amplify helps e-commerce...
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Customer Success Manager
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WorkFromHome, México EFEX A tiempo completoDescripción del trabajo Sobre EFEX EFEX es una fintech enfocada en ofrecer soluciones de pagos internacionales y gestión de divisas para empresas en crecimiento en Latinoamérica. Nuestro propósito es simplificar la experiencia de las empresas al enviar, recibir y administrar pagos globales, integrando tecnología, cumplimiento regulatorio y atención...
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Customer success manager
hace 2 semanas
WorkFromHome, México Ecaresoft Inc. A tiempo completoWe’re looking for a Customer Success Manager If you consider yourself a hustler and want to work on some of the most exciting digital health projects, this is the job for you! We are an interdisciplinary team looking for someone with the right combination of initiative, organization skills and business knowledge to lead our customer success team. We are...
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Customer Success Manager
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WorkFromHome, México RELEX Solutions A tiempo completoWe are now looking for a full-time Customer Success Manager – US LATAM (Remote) to join our RELEX family in the US! You’ll join a diverse team of 19 people, who will help you succeed in your new role. Together the team ensures every customer gets the most value from our solution, all while maintaining healthy margins and SaaS revenue to support our...
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Graduate Customer Success Manager
hace 3 semanas
WorkFromHome, México Canonical A tiempo completoJoin to apply for the Graduate Customer Success Manager role at Canonical 2 months ago Be among the first 25 applicants Join to apply for the Graduate Customer Success Manager role at Canonical The role of a Customer Success Manager at CanonicalCustomer success is a new and strategic department at Canonical, with the objective to reduce risk and churn,...
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Graduate Customer Success Manager
hace 3 semanas
WorkFromHome, México Canonical A tiempo completoJoin to apply for the Graduate Customer Success Manager role at Canonical 2 months ago Be among the first 25 applicants Join to apply for the Graduate Customer Success Manager role at Canonical Get AI-powered advice on this job and more exclusive features. The role of a Customer Success Manager at CanonicalCustomer success is a new and strategic department...
