Banamex- Analista QA de Quejas y Aclaraciones
hace 4 semanas
The Ops Support Associate 1 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Associate 1 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.**Responsibilities**:- Organize and analyze expense data and work directly with Finance and Expense Management partners to reduce expense base by developing and implementing workstreams- Detect and devise data assessment and compilation, research techniques, data interpretation, and analytical methodology to use for key analysis purposes- Assist with business reporting, including maintaining Monthly Operating Report, Business Scorecards, Business Review templates and the continuity of Business and Resolution planning- Monitor requirements related to compliance with corporate policies- Monitor and implement corrective actions derived from MCA reviews and other control entities**Qualifications**:- 0-2 years of relevant experience- Proficient in Microsoft Office- Consistently demonstrates clear and concise written and verbal communication skills- Ability to work in fast pace and changing environment- Ability to analyze data and solve problems- Proven organizational and time management skills**Education**:- Bachelor’s degree/University degree or equivalent experienceThis job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.**Conocimientos requeridos**:- Experiência en Aclaraciones y/o Quejas mínimo de 1 año- Conocimientos en Dictamen de Aclaraciones y quejas de preferencia en regulatorios (UNE, SIGE, Audiencias)- Identificación de Riesgos en procesos / hallazgos en dictaminación- Conocimiento de Políticas / Regulaciones aplicables a Aclaraciones y Quejas- Conocimientos de Excel (tablas dinámicas/cruces, fórmulas)**Skills**:- Conocimiento en sistemas/ Admwin/ Eclipse/OC/Ondemand- Trabajo bajo presión- Orientado a resultados- Analítico y Organizado- Atento al detalle- Buena redacción y ortografía**Job Family Group**:Operations - Core- **Job Family**:Operations Support- **Time Type**:Full time-- View Citi’s _EEO Policy Statement_ and the _Know Your Rights_ poster._
-
Banamex analista QA de Quejas y Aclaraciones
hace 5 días
Ciudad de México Citi A tiempo completoThe Ops Support Specialist 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 4...
-
Ciudad de México Citi A tiempo completoThe Ops Support Associate 1 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Associate 1 serves...
-
Ciudad de México Citi A tiempo completoThe Service Associate position is an entry-level position responsible for executing customer service activities, while ensuring adherence to Citi’s policies and guidelines, in coordination with the Customer Service function. The overall objective is to resolve client inquiries and issues and to provide on-going customer support.**Responsibilities**:-...
-
Ciudad de México Citi A tiempo completoThe Service Associate position is an entry-level position responsible for executing customer service activities, while ensuring adherence to Citi’s policies and guidelines, in coordination with the Customer Service function. The overall objective is to resolve client inquiries and issues and to provide on-going customer support. **Responsibilities**: -...
-
Atención Quejas/ Aclaraciones Contac
hace 3 semanas
Ciudad de México Citi A tiempo completoThe Ops Support Specialist 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 4...
-
Analista de Aclaraciones Quejas
hace 2 semanas
Ciudad de México Citi A tiempo completoEl Especialista en Apoyo de Operaciones 4 es un puesto de nível inicial a cargo de brindar servicios de apoyo de operaciones, incluyendo lo siguiente: mantenimiento de documentación/registros, almacenamiento y obtención de registros, mantenimiento de cuenta, aspecto y apertura de cuentas en coordinación con el equipo central de Operaciones. Además, el...
-
Analista de Normalización Aclaraciones Cargos no
hace 2 semanas
Ciudad de México Citi A tiempo completoThe Ops Support Specialist 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 4...
-
Analista de Aclaraciones/ Quejas
hace 2 semanas
Ciudad de México Citi A tiempo completoEl Especialista en Apoyo de Operaciones 5 es un puesto de nível inicial a cargo de brindar servicios de apoyo de operaciones, incluyendo lo siguiente: mantenimiento de documentación/registros, almacenamiento y obtención de registros, mantenimiento de cuenta, aspecto y apertura de cuentas en coordinación con el equipo central de Operaciones. Además, el...
-
Analista De Aclaraciones Y Quejas Foraneo
hace 3 semanas
Chalco de Díaz Covarrubias, México Corporativo Dl, S.A. De C.V A tiempo completo**Objetivo del puesto**: Dar seguimiento y respuesta a las diferentes inquietudes, quejas, aclaraciones o dudas que muestre el cliente externo en lo referente a nuestros dispositivos médicos.**Requisitos**:- Escolaridad: QFB o afín (Egresados UNAM/IPN preferentemente)- Experiência laboral de 2 años en puesto similar (preferentemente en el sector salud)-...
-
Analista de Quejas/ Aclaraciones
hace 5 días
México Citi A tiempo completoEl Especialista en Apoyo de Operaciones 5 es un puesto de nível inicial a cargo de brindar servicios de apoyo de operaciones, incluyendo lo siguiente: mantenimiento de documentación/registros, almacenamiento y obtención de registros, mantenimiento de cuenta, aspecto y apertura de cuentas en coordinación con el equipo central de Operaciones. Además, el...
