Senior Customer Success
hace 3 semanas
Senior Customer Success / Customer Success Coordinator (Digital Advertising / Marketing Clients) Location: Remote – Mexico (supporting U.S.-based clients) ⏰ Schedule: Monday to Friday | 9:00 AM – 6:00 PM EST (Tentatively) Salary: Payroll: $23,000 – $26,000 MXN/month law benefits Direct Contractor: $27,000 – $32,000 MXN/month net benefits Final salary will be determined based on experience Benefits: Payroll Employees ✔ 12 vacation days ✔ 15 days Christmas bonus (Aguinaldo) ✔ Major medical insurance ✔ Life insurance ✔ IMSS enrollment Direct Contractors ✔ 12 vacation days ✔ 15 days Christmas bonus (Aguinaldo) ✔ Major medical insurance ✔ Accounting/tax support About the Role We’re seeking an organized and highly detail-oriented Senior Customer Success / Customer Success Coordinator to join our team at Remoto Workforce. In this role, you’ll manage and oversee the full lifecycle of digital advertising campaigns for one of our premium U.S.-based clients in the out-of-home and digital marketing industry. Note: This is not a sales role . The focus is on client success, campaign management, and ensuring smooth execution of marketing initiatives. Key Responsibilities Manage Campaign Lifecycle: Oversee campaigns from planning, contracting, and execution to reporting and post-campaign analysis. Client Engagement: Build and maintain strong relationships with clients to maximize satisfaction, retention, and growth. Collaborate with Teams: Work closely with Sales, Marketing, Product, and Creative teams to meet client objectives and success metrics. Lead Strategy Sessions: Coordinate and contribute to campaign strategies, proposals, and RFP responses for premium brands. Reporting & Analysis: Deliver mid- and post-campaign reports with actionable insights and recommendations for clients. Feedback & Improvement: Gather client feedback and communicate it to internal teams to enhance offerings and proposals. Experience & Background Proven experience as a Customer Success Manager, Account Manager, or similar role supporting marketing/digital advertising clients. Familiarity with out-of-home and digital advertising campaigns. Experience working with sales leadership, marketing, product, and creative teams. Ability to manage multiple campaigns and deadlines in a fast-paced environment. Technical Skills Strong organizational, scheduling, and problem-solving skills. Ability to understand client needs and translate them into actionable campaign plans. Programmatic advertising experience is a plus. Soft Skills & Work Style Highly organized, detail-oriented, and proactive. Excellent written and verbal communication in English. Comfortable working remotely in a collaborative and fast-paced environment. Join Us If you’re a motivated Senior Customer Success / Customer Success Coordinator with experience in marketing campaigns and digital advertising, we’d love to connect with you Apply today and take the next step in your career — all while working remotely with an international team. CustomerSuccess RemoteJobs MarketingJobs DigitalAdvertising ClientSuccess NowHiring AccountManagement
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