Citrix Service Delivery Manager

hace 3 días

Cuajimalpa, México Takeda Pharmaceutical A tiempo completo

OBJECTIVES/_PURPOSE_ _- Fulfillment of agreed business/financial targets customer satisfaction targets- Experience of interpreting issues, recommending actions and following through changes across teams.- Align with portfolio teams to look at and build new competencies and service delivery readiness in line with offering development- A_CCOUNTABILITIES_ _- Maintaining positive relationships with customers.- Identifying customer needs and overseeing service delivery within the business context.- Leading the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently.- Determining ways to reduce costs without sacrificing customer satisfaction.- Assessing customer feedback and using your creativity to establish, improve, and refine services.- Remaining organized and meeting deadlines.- Building partnerships and liaising with team leaders to determine the company's services, delivery criteria, and solutions for issues that may arise.- Supervision of project local teams and virtual resouces.- Build competency, capability and capacity in Data Digital & Technology to meet current and future business requirements.- Work with Business Operations to implement delivery efficiency measures.- Align with portfolio teams to look at and build new competencies and service delivery readiness in line with offering development.- DIMENSIONS AND ASPECTS_Technical/Functional (Line) Expertise- Domain experience on service enablement is a plus (various; preferred)- Experience in Agile development.Leadership- Facilitates a culture that is open for innovation and automation and removes barriers to an effective automation cultureDecision-making and Autonomy- Ability to promote innovative thinking and self-development.Interaction- Help other teams and conventional parts of the organization build effective communication and interaction with the team.- Coordinate interaction with other teams of one's own and other units.Complexity- Contribute to product development to the extent of her or his competence- EDUCATION, BEHAVIOURAL COMPETENCIES_,_ AND SKILLS_:_***- Bachelor's degree or equivalent- 5+ years of relevant professional experience in service delivery management- Experience in stakeholder relationship management. Influential in orchestrating key stakeholders and product teams to turn product vision into reality.- Excellent oral and written communication skills, business acumen, and enterprise knowledge.- Promote knowledge sharing and mentoring- Work with virtual/agile teams in different locations, aligning and adapting different work, culture, and communication styles- Good computer skills and the ability to use business support software.- Strong customer service, project management, quality control skills and good resource planning skills.- Strong teamwork skills and attention to detail.**Locations**:MEX - Santa Fe**Worker Type**:Employee**Worker Sub-Type**:Regular**Time Type**:Full time

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