Service Delivery Manager

We currently have a career opportunity for a Service Delivery Manager to join our team located in Mexico. Qualifications Bachelor’s degree in Computer Science, Information Systems, or related field Familiar with ITSM tools, processes and reporting Minimum 6 years of professional experience supporting technology solutions Proven track record of leadership roles delivering support solutions Leadership and team management experience with ability to provide strategic planning and oversight At least 5 years of experience in a professional services company, consulting firm, or agency Experience leading customer workshop sessions to educate customers on the latest technology trends and best practices Proficient in authoring, editing and presenting technical documents and statements of work Ability to elicit requirements and communicate clearly with non-technical individuals, development teams, and other ancillary project members Engages with Technical Architects and technical staff to determine the most appropriate support model to meet business needs Experience working with globally distributed teams Advance English About Us Perficient is a leading global digital consultancy. We imagine, create, engineer, and run digital transformation solutions that help our clients exceed customers’ expectations, outpace competition, and grow their business. With unparalleled strategy, creative, and technology capabilities, our colleagues bring big thinking and innovative ideas, along with a practical approach to help our clients – the world’s largest enterprises and biggest brands succeed. At Perficient, we promise to challenge, champion, and celebrate our people. You will experience a unique and collaborative culture that values every voice. Join our team, and you’ll become part of something truly special. We believe in developing a workforce that is as diverse and inclusive as the clients we work with. We’re committed to actively listening, learning, and acting to further advance our organization, our communities, and our future leaders… and we’re not done yet. Perficient, Inc. proudly provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Perficient, Inc. expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability, or covered veterans. Improper interference with the ability of Perficient, Inc. employees to perform their expected job duties is absolutely not tolerated. Disability Accommodations: Perficient is committed to providing a barrier-free employment process with reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or accommodation due to a disability, please contact us. Disclaimer: The above statements are not intended to be a complete statement of job content, rather to act as a guide to the essential functions performed by the employee assigned to this classification. Management retains the discretion to add or change the duties of the position at any time. Job Info Job Identification Posting Date 02/11/2025, 10:35 PM Apply Before 03/31/2025, 09:34 PM Degree Level Bachelor's Degree Job Schedule Full time #J-18808-Ljbffr