Account Coordinator/customer Service
hace 6 días
This position manages the daily operational business between the customer and the company (formerly Inside Sales). She/he is in constant contact with the customers. Customer satisfaction is the focus of the activities. Manage the customer relationship and are responsible for the commercial terms. They are responsible to «farm» the existing customer relationship to increase customer satisfaction, profitability and to generate growth.**Tasks and Responsibilities**- Participation in the “customer Success Team” with combined customer support and developments- Enter quote into SAP. Quote review w/ customer costing/labor OH margin follow-up- Communicate PPV with the customer. Tracking extra material charges and unforeseen charges needed to complete project.- Receive POs- Manage customer order entry within SAP and address exceptions and issues as they arise- Updating customer on finished goods deliveries after review with Production Planning- Reviewing WO’s and adjusting schedules- Perform CTB reviews and resolve shortage report issues- Order monitoring/disposition planning and expedite if required- Interface and communication between customer and internal functions- Perform Dispo Cockpit Operations (DCO). Instruct Customer Buyer to buy for new orders- General sales and support administrative tasks- Administration of project folders, documents, and information- Escort visiting customers- Support of complaints and repairs- Data entry and disposition of customer contracts- Post-Calculation of material and labor costs upon completion of project- Creating Pack Slips for customer finished goods- Communicate shipment/delivery information to shipping and resolve import/export shipment issues- Shipment follow-up (After sales Service)- Initiate ECN’s (internal and external)- Provide RMA support- Maintain overview of all projects including all delivery schedules- Dunning Invoice issue resolution- Review and action customer owned inventory, slow moving inventory reports and customer pre-pay list- Other duties as assigned**Required Knowledge Skills and Abilities**- Thorough knowledge of all aspects regarding the production of electronic, precision mechanical and electromechanical assemblies and subassemblies- 5+ years of experience in internal sales/electronics environment- ERP (SAP) experience- Excellent communication and organizational skills- Customer Oriented- Bilingual Spanish/English- Valid U.S. VisaPay: $1.00 - $2.00 per monthApplication Question(s):- What is your level of English? Spoken and written- What is your salary expectation?- Do you have Valid Visa?**Experience**:- Accounts managament: 5 years (preferred)- Customer Service: 5 years (preferred)- SAP: 5 years (preferred)Work Location: In person
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Account Coordinator
hace 2 semanas
Ciudad Juarez, México Electro Componentes de México S.A. de C.V. A tiempo completoElectro Componentes de México por crecimiento se encuentra en búsqueda del mejor talento para Account Coordinator (Customer Service)El **Account Coordinator (Customer Service)** se encarga del mantenimiento y la comprensión de las demandas de los clientes, la gestión de los envíos de los clientes y la comunicación en torno a las áreas que afectan a la...
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Account Coordinator
hace 7 días
Ciudad Juarez, México ELECTRO COMPONENTES DE MEXICO A tiempo completo**ELECTRO COMPONENTES DE MEXICO** **Solicita**: **Account Coordinator (Customer Service)** **Descripción y Requisitos** - Job Summary - The main objective of the Account Coordinator is to provide customer support to a set list of customer accounts. The AC has three main focus areas: 1) maintenance and understanding of customer demands 2) managing customer...
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Account Coordinator
hace 6 días
Ciudad Juarez, México Electro Componentes de México S.A. de C.V. A tiempo completo**Job Summary**: The main objective of the Account Coordinator is to provide customer support to a set list of customer accounts. The AC has three main focus areas: 1) maintenance and understanding of customer demands 2) managing customer shipments and 3) managing communication around areas that impact demand and/or shipmentsmmary. **Education /...
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Account Coordinator
hace 3 semanas
Ciudad Juarez, México Electro Componentes de México S.A. de C.V. A tiempo completo**Job Summary**:The main objective of the Account Coordinator is to provide customer support to a set list of customer accounts. The AC has three main focus areas: 1) maintenance and understanding of customer demands 2) managing customer shipments and 3) managing communication around areas that impact demand and/or shipmentsmmary.**Education /...
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Customer Service Coordinator
hace 6 días
Ciudad Juarez, México ILC DOVER-INDUSTRIAS GRAYLING DE MÉXICO A tiempo completo**ILC DOVER-INDUSTRIAS GRAYLING DE MÉXICO****Solicita**:**Customer Service Coordinator****Descripción y Requisitos****Job Summary**:The Customer Service Coordinator ensures that our customers’ orders are processed appropriately. They monitor the progress of the order from intake through delivery and may participate in customer follow-up communications to...
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Account Coordinator
hace 3 semanas
Ciudad de México C.H. Robinson A tiempo completo**POSITION** SUMMARY**The Account Coordinator for CDMX is responsible for delivering a quality customer experience, building customer relationships, and managing process execution for existing C.H. Robinson customers. This role will partner with operations, supply, and/or capacity resources as an active member of an account team to ensure the customer’s...
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Customer Service Lead
hace 7 días
Ciudad Juárez, México Aptiv plc A tiempo completo**Job description**: In charge of monitoring the Delivery Status to the Customer for NA Plants in a centralized area. I use Red Flags to visualize Critical FG, detect discrepancies between Customer Releases and production Planning, and prevent Outbound Premium Shipping and Customer and delivery risks without proper escalation. **Skills**: - Experience in...
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Customer Account Manager
hace 1 semana
Ciudad Juárez, México Serac A tiempo completoCustomer Account Manager – Packaging & AutomationFull-Time | Exempt $45,853 to $57,316 (Mexican Pesos Monthly)***US TOURIST VISA REQUIRED (For Training in the U.S)***About the RoleThe Customer Account Manager is the trusted partner for Serac's existing customers—owning relationships, driving aftermarket revenue, and ensuring long-term satisfaction....
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Customer Service
hace 3 semanas
Ciudad Juarez, México Electro Componentes de México S.A. de C.V. A tiempo completoElectro Componentes de México por crecimiento se encuentra en búsqueda del mejor talento para Account Coordinator (Customer Service)El **Account Coordinator (Servicio al cliente en área de Materiales)** se encarga del mantenimiento y la comprensión de las demandas de los clientes, la gestión de los envíos de los clientes y la comunicación en torno a...
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Customer Account Manager
hace 2 semanas
Juárez, Juárez, Chih., México Serac A tiempo completoCustomer Account Manager – Packaging & Automation Full-Time | Exempt $45,853 to $57,316 (Mexican Pesos Monthly)***US TOURIST VISA REQUIRED (For Training in the U.S)*** About the Role The Customer Account Manager is the trusted partner for Serac's existing customers—owning relationships, driving aftermarket revenue, and ensuring long-term satisfaction....
