Customer Service Lead

hace 6 días

Ciudad Juárez, México Aptiv plc A tiempo completo

**Job description**:
In charge of monitoring the Delivery Status to the Customer for NA Plants in a centralized area. I use Red Flags to visualize Critical FG, detect discrepancies between Customer Releases and production Planning, and prevent Outbound Premium Shipping and Customer and delivery risks without proper escalation.

**Skills**:

- Experience in the Customer service area (3 years minimum)
- Bachelors degree terminated
- English level advanced
- Experience in customer-specific requirements & portals
- Self-directed, solution-oriented, and focused on results
- Ability for decision making, analytical skills
- Results oriented
- Able to plan priorities
- Main contact for the Plant's communication and problem-solving
- SAP system expert

**General Functions**:

- Customer Demand Analysis
- Release the covered coordinator
- Main coordinator for Customer updates (Single Point Contact)
- PF control / CR follow-up
- Portal's monitoring/follow-up
- Escalation process on delivery risks
- Idoc’s process follow-up
- ASN correct transmission follow-up
- Debits control & Follow up

**Trainings**:

- Enterprise operating system
- Customer service training process
- SAP
- ERP

Aptiv is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law.

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