QA - Call Center

Review agents’ conversations across all contact touchpoints to measure teams’ performance and track customer support quality. - Contribute to call calibration sessions to evaluate agent performance. - Identify lapses in agents’ performance and provide constructive feedback for improvement. - Engage in customer listening to identify customer pain points...

ACSI’s fast-growing team is in search of a QA to teach and assist a team that works with our many US-based clients. We are looking for a profile who thrive in dynamic environments and No previous Call Center QA experience.**Responsibilities**:Evaluates the customers’ experience as they interact with the agent through the calls and compares it against the...

ACSI’s fast-growing team is in search of a QA to teach and assist a team that works with our many US-based clients. We are looking for a profile who thrive in dynamic environments and No previous Call Center QA experience. **Responsibilities**: Evaluates the customers’ experience as they interact with the agent through the calls and compares it against...

Contamos con posiciones disponibles como AGENTE TELEFONICO BILINGÜE- Capacitación pagada- Horario de lunes a viernes- Pago semanal de manera puntual- Ambiente laboral sano y respetuosoSolo debes contar con:- Experiência trabajando en call center- Inglés fluido- Trato amable y coordial- Apego a normas y procedimientosPOSTULATE Y EMPIEZA A TRABAJAR...

Buen dia a todos."OPORTUNIDAD LABORAL"Hola a todos, en la empresa que trabajo estan solicitando personal.Ubicación Tijuana. Torres y Otay.Salario 3800 a 4200mxn pago semanal.Bonos de hasta 200usd.Requisitos ingles intermedio-avanzado.Es un call center se reciben llamadas 50/50, mitad en español y mitad en ingles.Horario 48 hrs de lunes a Viernes.Son 3...

**Job brief**Estamos buscando un **supervisor de centro** de llamadas competente para organizar y dirigir el personal de nuestro centro de llamadas. Serás responsable de evaluar su trabajo y darles retroalimentación para maximizar el rendimiento.The goal is to achieve drive excellent performance from your team that will bring sustainable business...

**Overview**:As the next Operations supervisor you will be leading a team of operative personnel to ensure the compliance of key performance indicators attendance, bonus’ and queue monitoring on a day-to-day basis. Your core responsibility will be to ensure a strong and meaningful connection with your team members and work together to achieve a common...

**Quality Assurance Specialist****Job Summary**:In this role, you will support to develop and shape fromtline support strategy and execution. You will work closely with the call center leadership team, internal, and cross functional stakeholders.**Duties/Responsibilities**:- Maintains and develops internal quality standards.- Analyze NPS and CSAT results and...

**About the Role**:As a Call Center Transfer Agent, your primary responsibility is to manage inbound calls and seamlessly transfer customers to the appropriate department or specialist. You will serve as the first point of contact for callers, requiring strong communication skills, professionalism, and the ability to quickly assess customer needs. Your role...

**About the Role**:As a Call Center Transfer Agent, your primary responsibility is to manage inbound calls and seamlessly transfer customers to the appropriate department or specialist.You will serve as the first point of contact for callers, requiring strong communication skills, professionalism, and the ability to quickly assess customer needs.Your role is...