Customer Service Apprentice

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our 35,000 employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.**Job Title**:Customer Service Apprentice****Area**: GBS México Eli Lilly****Report To**:Order Management Mgr****Location**:Mexico City, Mexico**About us:Here at Lilly, we are focused on our common purpose to make life better for people around the world. Team Lilly keeps us focused on our common purpose, while defining the culture of our organization, the experiences we create and the way we work together to deliver results. Whether here in Mexico, one of the most important regions in LATAM hub, or our corporate headquarters in Indianapolis, each team member plays a critical role in ensuring we deliver on that purposeMexico´s Global Business Solutions (GBS) was established in 2012 to provide shared financial services in the areas of: Order to Cash, Purchase to Pay and General Accounting. The organization has to offer a valuable experience to our business partners in LATAM.At GBS, it’s not just about what we do today, but how we can, innovate and accelerate for present and future operations.Above all, it’s about being part of an open, welcoming, and inclusive culture, one that is further enhanced by the dedication of our committees - Employee Engagement, Embracing Growth and Business Experience.**Purpose of the position**:The Lilly Mexico - GBS team is an exciting and fulfilling place, where we work hard to change lives for patients while supporting and encouraging each other to be and bring our best. Lilly is a place you can grow and lead, innovate, connect with coworkers who care about you and find meaning in the work you do. Join us**Position's description**- Provide service and compliance-based solutions to internal and external customers and accurate sales order processing, coordinate delivery order with local service provider (LSP) and maintain _**_good relationship with internal and external customers_**_ through effective communications and relationship. Inventory management and reporting._**Key Responsibilities**- _Create debit a credit memo._- _Coordinate delivery orders with local service provider and generate billing in the system._- _Provide daily operational support for stakeholders._- _Work in a team to achieve organizational goals._- _Responsible for preparing monthly reports to ensure the complexion of Lilly policies._- _Conduct root cause analysis and heavily involved in process improvement plan._- _Analyze and develop KPI´S for the customer service team._**Key skills/competencies**ResponsibilityStrong communication skillsAttention to detailTeamworkProblem solvingAnalytical skillsProactive approachSelf- drivenWilling to learnFlexible and adaptable to different environmentsCustomer focus**Interaction with other employees **Crossfunctional teams with other American Latin affiliates**Interaction with Third Parties **Customer Service team, Customer Service Manager, Order Management Senior Manager**Language (% English)**90%****Required Knowledge (Specific / Technical)****Bachelor's degrees**International Business, International Affairs, Commerce, Accountancy, Finances**Required Semester**< 5th semester of bachelor****Required Experience** NON**Travel**:0**% Time Travel**0%**Start Date** **End Date**_Until graduation date_**Area (Short name)**Customer Service**Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.WeAreLilly