Assoc Analyst, Ticketing

hace 3 semanas

Colonia Lomas de Chapultepec, México Royal Caribbean Group A tiempo completo

:ESSENTIAL DUTIES AND RESPONSIBILITIES:- Responsible for the daily purchasing and quality checks of all airline tickets- Works multiple exceptions report to ensure any errors in process are identified and corrected to mitigate any financial and customer experience impact- This role is responsible for exchanging and refunding tickets based on airline general and special contract rules- Must be able read and interpret contracts terms conditions and processes as out lined in each fare type- Responsible to recover all funds applicable to the company to mitigate any loss as allowed by each fare type/rule- Must be able to communicate with team members to address process concerns or areas of opportunity that may be impacting workflow customer experience and/or financial impact- Must be able to escalate though proper communication and reporting of areas requiring immediate operational attention to mitigate any financial loss and customer experience impact- Must be able to work on projects associates to travel processes as requiredQUALIFICATIONS:Certified Travel Counselor (CTC) or Certified Travel Associate (CTA)Business degree preferred and or combination of industry experience of 5 years in airline ticketing and tariffKNOWLEDGE AND SKILLS:GDS ExpertCustomer Service skillsAnalysis for problem resolutionsPhysical Demands:Flexibility to work different schedules to support a global team is requiredMay be required to work long hours and or non-business hours due to operational required supportThe employee is regularly required to sit stand write review and type reports compile data and operate a pc The employee communicates listens compares variables and assesses information The employee regularly moves about the office complex and may climb descend lift or move 10 poundsWork Environment:Work location is a primary home-based position for now but may be required to work from corporate offices if deemed operationally necessary The job function and environment are very fast paced and supports a 24/7 operation During situation/crisis management extended work hours and support may be required Some travel may be needed

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