Customer Service México

hace 3 semanas

Ciudad de México Fútbol Emotion A tiempo completo

¿Conoces **Fúbol Emotion**?Comenzamos como Soloporteros en 2001 en Zaragoza, España.Después de **más 20 años de trayectoria**, hemos conseguido ser líderes en la venta de material de fútbol en España **y** ser uno de los e-commerce más importantes de este sector a nível europeo, con más de 25 tiendas físicasAdemás, ahora **formamos parte del Grupo Tansley** Representando la pasión por el deporteTodo esto lo hemos conseguido gracias al equipo que trabaja día a día para hacerlo posible**:Ya somos más de 500 compañeros****¿Te gustaría ser uno de ellos? **Nos expandimos a **MÉXICO**Por ello, necesitamos incorporar a nuestro **departamento de Customer Service, **el primer **agente de atención al cliente** que prestará servicio a nuestros clientes en el país.**¿De qué te encargarás?**De manera remota reportando tanto al Customer Director en España como a nuestro Country Manager de Ciudad de México, te responsabilizarás de:- Garantizar la mejor experiência de cliente durante todo el proceso de compra (preventa, venta y postventa)- Detectar principales fricciones con el cliente y proponer procesos de mejora- Gestión diaria de backoffice (gestión de stock, resolución de problemas con partners logísticos, etc)- Soporte al cliente final a través de nuestros canales de comunicación según las diferentes ramas de negocio- Asesoramiento y resolución de incidencias así como la gestión diaria de postventa (reclamaciones de garantía por producto, cambios y devoluciones, etc).- Dar soporte a tareas transversales dentro de nuestro proceso de expansión y crecimiento.**¿Qué buscamos?**- Persona **organizada y orientada tanto al cliente como al detalle**.- Nível de **inglés avanzado** para comunicación a nível internacional.- Al menos **dos años de experiência** en un puesto similar desarrollando las mismas funciones- Y si además de todo esto **te gusta el fútbol **y tienes conocimientos del sector y material deportivo, **es un super plus****¿Qué podemos ofrecerte nosotros?**Contrato indefinido***Retribución salarial entre $200.000 y $220.000 MXN anualesModelo de trabajo híbrido

  • Customer Service Professional Mexico

    hace 7 días

    Ciudad de México CEVA A tiempo completo

    CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and empower our diverse, global team...

  • Customer Service Representative

    hace 1 semana

    Ciudad de México Esolutions A tiempo completo

    Customer Service Representative Location: Azcapotzalco, Mexico City, Mexico (On-site). Job Summary This is a full-time on-site role for a Customer Service Representative in Azcapotzalco, CMX. The Customer Service Representative will be responsible for handling customer inquiries, resolving issues, providing outstanding customer support, and ensuring...

  • Process Consultant

    hace 2 semanas

    Ciudad de México Customer Intelligence Inc. A tiempo completo

    🌍 About Us At Customer Intelligence Inc., we are a professional consulting firm specialized in the financial and banking sector. We provide cutting-edge services by combining management consulting, technology, and data analytics to help our clients grow and transform. We work with payment brands, processors, processing systems, and leading companies...

  • Process Consultant

    hace 2 semanas

    Ciudad de México Customer Intelligence Inc. A tiempo completo

    About Us At Customer Intelligence Inc., we are a professional consulting firm specialized in the financial and banking sector. We provide cutting-edge services by combining management consulting, technology, and data analytics to help our clients grow and transform. We work with payment brands, processors, processing systems, and leading companies across...

  • Bilingual Customer Service Agent

    hace 4 días

    Ciudad de México Esolutions A tiempo completo

    Role: Bilingual Customer service Agent Location : Azcapotzalco, Mexico City, Mexico (On-site) Job Summary This is a full-time on-site role for a Customer Service Representative in Azcapotzalco, CMX. The Customer Service Representative will be responsible for handling customer inquiries, resolving issues, providing outstanding customer support, and...

  • Bilingual Customer Service Agent

    hace 2 días

    Ciudad de México Esolutions A tiempo completo

    Role: Bilingual Customer service AgentLocation : Azcapotzalco, Mexico City, Mexico (On-site)Job SummaryThis is a full-time on-site role for a Customer Service Representative in Azcapotzalco, CMX. TheCustomer Service Representative will be responsible for handling customer inquiries, resolvingissues, providing outstanding customer support, and ensuring...

  • Customer Service Representative

    hace 2 semanas

    Ciudad de México, Ciudad de México Epsilon Solutions Ltd. A tiempo completo

    Role: Bilingual Call Center AgentLocation:AZCAPOTZALCO- Mexico City, Mexico (ONSITE)Job SummaryThis is a full-time on-site role for a Customer Service Representative in Azcapotzalco, CMX. TheCustomer Service Representative will be responsible for handling customer inquiries, resolvingissues, providing outstanding customer support, and ensuring customer...

  • Dispatcher/customer Service Representative

    hace 2 semanas

    México Local Service Pros Plumbing A tiempo completo

    Great opportunity to join a stable family-owned company with a great work/ life balance.Now hiring an “Call Center Inbound Dispatching Representative” who will provide relief and support for dispatch department (plumbing experience a plus) and customer service. You will be one of the voices of Local Service Pro Plumbing. Do you have a great attitude,...

  • Dispatcher - Customer Service

    hace 7 días

    Ciudad de México Everclean Air A tiempo completo

    Everclean Air is a U.S.based service company specializing in air duct, and dryer vent cleaning. We are committed to delivering outstanding service and ensuring customer satisfaction at every step. We are currently seeking a reliable and professional **Dispatcher/Customer Service Agent** to join our remote team in Mexico. **Position Summary**: **Key...

  • Customer Service Spec Ii Mexico

    hace 2 semanas

    Ciudad de México HireRight A tiempo completo

    **Role Purpose**:**Responsibilities**:**Responsibilities**:- Field and resolve issues of low to moderate complexity; escalate more difficult issues- Provide great customer service to ensure every contact feels they are important.- Ensure adherence to Guidelines, regulations and processes where applicable while exercising judgment and reasoning abilities in...