Customer Experience Analyst
hace 6 días
**Job Summary**- This role is responsible for managing the order entry process, maintaining customer records, create Customer Master Data and provide service related to IDs to several intern areas. Identifies process improvements, and offers support to the sales team. Analysis information received in order to process and deliver correct information to Sales Team. The role facilitates communication with internal and external stakeholders throughout the sales cycle while addressing and integrating customer feedback.**Responsibilities**Analise requests received to confirm information is correct to process them and be able to provide a resolution with accuracy and within SLA. Manages the order entry process ensuring accuracy, SLA commitment and works with various departments to fulfill customer orders.- Maintains and updates customer records and sales-related information in SAP system, ensuring data accuracy and completeness.- Maintains and updates process documentation.- Identifies areas for process improvement within the sales support function and works with the team to implement changes.- Provides support to the sales team by addressing inquiries, resolving issues, and assisting with sales-related tasks.**Education & Experience** Recommended**- Four-year Degree in Sales, Business Administration, Engineering any other related discipline or commensurate work experience or demonstrated competence.- Typically has 0-2 years of work experience, preferably in customer support, sales operations, sales support, people management, customer master data management or a related field.**Knowledge & Skills**- English 95%- Administrative Support- Customer Relationship Management- Customer Support- SAP Applications- SQL knowledge and programing ( it is a plus)**Cross-Org Skills**- Effective Communication- Results Orientation- Learning Agility- Digital Fluency- Customer Centricity- Able to work in a changing environment- Flexible- Sense of urgency**Impact & Scope**- Impacts own work and acts as a team member by providing information, analysis, and recommendations in support of team efforts.**Complexity****Disclaimer
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Customer Experience Analyst
hace 2 semanas
Tlaquepaque, México Hewlett Packard A tiempo completo**Job Summary**- This role is responsible for managing the order entry process, maintaining customer records and CRM data. Identifies process improvements, and offers support to the sales team. Analysis information received in order to process and deliver correct results to Sales Team. The role facilitates communication with internal and external...
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Customer Experience Analyst
hace 6 días
Tlaquepaque, México Hewlett Packard A tiempo completo**Job Summary** - This role is responsible for managing the order entry process, maintaining customer records, create Customer Master Data and provide service related to IDs to several intern areas. Identifies process improvements, and offers support to the sales team. Analysis information received in order to process and deliver correct information to Sales...
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Customer Experience Analyst
hace 3 semanas
Tlaquepaque, México Hewlett Packard A tiempo completo**Job Summary**- This role is responsible for managing the account subscription process end to end. Identifies process improvements, and offers support to the sales team. Analysis information received in order to process and deliver correct results to Sales Team. The role facilitates communication with internal and external stakeholders throughout the sales...
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Sr. Analyst, Quality Control, Customer Experience
hace 3 semanas
Tlaquepaque, México Herbalife A tiempo completoOverview:**Position**: Sr. Analyst, Quality Control, Customer Experience**Level**: Staff IV**Recruiter**: Manuel Garcia**Manager**: Salvador Huerta, Manager, Customer Experience**Site**: This position is available in Las Fuentes and QueretaroTHE ROLE:The person responsible for Quality Control must have advanced knowledge in mechanisms for the design,...
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Customer Operations Financial Analyst
hace 2 semanas
Tlaquepaque, México Hewlett Packard A tiempo completo**North Americas and LATAM customer ops financial analyst & FP&A. If you love taking challenges in a moving environment this position is for you.** **Description** **This Customer ops analyst will be**: - The SME for any new Financial Flows implementation - The Customer ops interlocutor for all Supply Chain related points - Accountable for approval Matrix...
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Customer Experience Supervisor
hace 1 semana
Tlaquepaque, México W.W. Williams Company A tiempo completo**_Customer Experience Supervisor:_** **W.W. Williams** is seeking an experienced, highly motivated **Customer Experience Supervisor **for our high volume service department. The responsibilities of this role includes greeting the customer, creating a service repair order based on the customer's request, and keeping the customer informed of the status of...
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Customer Experience Supervisor
hace 4 semanas
Tlaquepaque, México W.W. Williams Company A tiempo completo**About the Company**:W.W. Williams was founded in Columbus, Ohio, in 1912. Today The W.W. Williams Companies has a broad portfolio of businesses located throughout the U.S. and Mexico. Collectively under the long-standing brand, W.W. Williams Companies make up one of the nation's largest sales and service providers of industrial power products with an...
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Customer Experience Supervisor
hace 23 horas
Tlaquepaque, México W.W. Williams Company A tiempo completo**About the Company**: W.W. Williams was founded in Columbus, Ohio, in 1912. Today The W.W. Williams Companies has a broad portfolio of businesses located throughout the U.S. and Mexico. Collectively under the long-standing brand, W.W. Williams Companies make up one of the nation's largest sales and service providers of industrial power products with an...
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Federal Customer Experience Lead
hace 15 horas
Tlaquepaque, México Hewlett Packard A tiempo completoA leading technology company is seeking a Customer Service professional in Guadalajara, Mexico. The role involves providing exceptional support, resolving issues, and ensuring customer satisfaction through effective communication. Ideal candidates will have 1–3 years in customer service, stellar communication skills, and proficiency in CRM tools. The...
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Customer Success Business Analyst
hace 4 semanas
Tlaquepaque, México Aruba Networks A tiempo completoHewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.Aruba is redefining the “IT EDGE”. Creating new customer experiences by building intelligent spaces and digital workspaces. We are focused on campus,...