Order Management Agent

hace 3 semanas

Ciudad de México Siemens A tiempo completo

**Job ID**- **Posted since**- 16-Oct-2025**Organization**- Global Business Services**Field of work**- SCM-Procurement / Supply Chain Logistics**Company**- Siemens, S.A. de C.V.**Experience level**- Early Professional**Job type**- Full-time**Work mode**- Hybrid (Remote/Office)**Employment type**- Permanent**Location(s)**- Mexico City - Ciudad de Mexico - Mexico- Polanco - Ciudad de Mexico - MexicoAs an **Order Management Agent**, you will be responsible for overseeing the entire order process — from placement to delivery — ensuring accuracy, timely execution, and customer satisfaction. This role plays a key part in managing purchase and sales orders in SAP, supporting billing and documentation processes, and collaborating with cross-functional teams to guarantee operational excellence.**Main Responsibilities**:- Accurately enter, manage, and follow up on Purchase Orders (POs) and Sales Orders (SOs) in SAP.- Act as the main point of contact for customers regarding order status, inquiries, and issue resolution.- Coordinate with Sales, Logistics, and Finance teams to ensure accurate deliveries and invoicing.- Support invoice issuance, resolve billing discrepancies, and maintain data integrity within ERP systems.- Ensure all orders comply with company policies and procedures.- Generate reports and analyses to identify process improvements and efficiencies.- Maintain accurate records of customer interactions and transactions.**Qualifications and Skills**:- Bachelor’s degree in Business Administration, International Business, Finance, or a related field.- 1-2 years of experience in order management, customer service, or related roles.- Advanced English proficiency (written and spoken).- Strong communication, organization, and problem-solving skills.- Ability to multitask and collaborate effectively across different teams.- Proficiency in Microsoft Office Suite.- Experience with SAP or other ERP systems is highly desirable.- Experience in healthcare or tech industries is a plus (not mandatory).**Key Soft Skills**:- **Communication**: Clear and effective when interacting with customers and internal teams.- **Problem-Solving**: Proactively identifying and resolving issues efficiently.- **Attention to Detail**: Ensuring every order is processed accurately.- **Organizational Skills**: Managing multiple priorities and tasks effectively.- **Customer Service Orientation**: Focused on delivering exceptional service and maintaining satisfaction.- **Teamwork**: Collaborating across departments and regions to ensure smooth operations.- **Adaptability**: Flexible in changing processes or systems.- **Time Management**: Managing workload efficiently to meet deadlines.- **Empathy**: Understanding and addressing customer needs with care and professionalism.- If you’re passionate about process excellence and enjoy working in a collaborative, customer-focused environment — we’d love to hear from you

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