Senior Major Incident Manager
hace 3 semanas
The Infrastructure Senior Technology Analyst is an intermediate level role responsible for assisting with LAN / WAN and help desk administration activities, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to use infrastructure technology knowledge and identified policies to process data, resolve issues and execute administrative tasks.**Responsibilities**:- Create complex project plans, perform impact analyses solve/work high impact problems/projects, and provide resolutions to restore services- Drive Root Cause Analysis (RCA) post restoration of service- Design testing approaches, complex processes, reporting streams, and create automation of repetitive tasks- Review requirement documents, define hardware requirements and examine and update processes and procedures as necessary- Provide technical/strategic direction and act as advisor/coach to lower level analysts- Develop projects required for design of metrics, analytical tools, benchmarking activities and best practices- Contribute to technical direction and strategic decisions- Has the ability to operate with a limited level of direct supervision.- Can exercise independence of judgement and autonomy.- Acts as SME to senior stakeholders and /or other team members.**Qualifications**:- 5-8 years of experience in Infrastructure Technologies delivery with a proven track record of operational process change and improvement- Ability to communicate technical concepts to non-technical audience- Ability to work with virtual and in-person teams, and work under pressure or to a deadline- Experience in a Financial Services or large complex and/or global environment preferred- Effective written and verbal communication skills- Effective analytic/diagnostic skills**Education**:- Bachelor’s/University degree or equivalent experienceThis job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.- Coordinate IcM staff for all major incidents to ensure IcM presence for event awareness and incident management process execution- Manage support teams to address and resolve outages.- Triage all the appropriate support teams for expedite troubleshooting within a technical bridge and business bridges.- Mentor and feedback provider to all junior staff members within the Incident-Management organization.- Act as leader to have general oversight on regional Major Incident events- Build close relationships- Help establish, cultivate, and grow nurturing relationships with global business and technology organizations- Fluent English Required- Bachelor’s/University degree or equivalent experience.- Shift availability- **Job Family Group**:Technology- **Job Family**:Infrastructure- **Time Type**:Full time- Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.View the **EEO Policy Statement**.View the **Pay Transparency Posting
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Major Incident Manager
hace 2 semanas
Tlahuac, México Thomson Reuters A tiempo completoAre you passionate about the chance to bring your experience to a world-class company that is market-leading or both content and technology? If yes, we’re looking for you. Join our team! The primary purpose of the Major Incident Manager role is to ensure that Major Incidents are dealt with effectively and efficiently and that they are mitigated as quickly...
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Incident Manager
hace 3 semanas
Tlahuac, México ASTECI A tiempo completoSomos AsTecI, una consultoría de TI con más de 30 años de Experiência en el Desarrollo y Mantenimiento de Sistema. Actualmente estamos en búsqueda de nuevo talento para integrar a nuestro equipo de trabajo como:**Incident Manager****Perfil**:- Licenciatura en Ciencias de la computación o afín.- Ingles intermedio (conversacional)- Manejo de...
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Incident Manager
hace 7 días
Tlahuac, México NA-AT Technologies A tiempo completoComo Incident Manager en NA-AT Technologies, definiras, ejecutaras y mantendrás el proceso de gestión de incidencias productivas que dé visibilidad y gobierno a la compañía para mantener los SLA´s de solución acorde a los compromisos con los clientes y políticas internas.Escolaridad: Licenciatura en Administración de Tecnologías de Información,...
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Incident Manager
hace 2 semanas
Tlahuac, México Tigerteam A tiempo completoTiger Team la primera Fábrica de reclutamiento especializado en TI, se encuentra en la búsqueda del siguiente Perfil en importante empresa líder mundial en servicios digitales y consultoría de segunda generación. **INCIDENT MANAGER** **Experiência**: - Más de 5 años de experiência en **gestión de incidentes**, problemas o servicios dentro de una...
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Incident Manager
hace 2 semanas
Tlahuac, México Group Cos México A tiempo completoIncident manager **Requisitos**: - Carrera Concluida en tecnologías de información, computación, informática o a fin. - Idioma inglés al 90% (obligatorio) - Conocimiento en frameworks ITSM (preferiblemente ITIL a nível fundacional), enfocado a Gestión de Incidentes y Gestión de Problemas - Conocimiento general de componentes Infraestructura y...
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Senior Incident Response Analyst
hace 7 días
Tlahuac, México Thomson Reuters A tiempo completo**Senior Incident Response Analyst**: Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? If yes, we are looking for you! Join our team! Thomson Reuter’s Incident Response (IR) team is seeking a motivated and experienced Senior Incident Response Analyst to support...
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Senior Incident Response Analyst
hace 5 días
Tlahuac, México Thomson Reuters A tiempo completo**Senior Incident Response Analyst**:Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? If yes, we are looking for you!Join our team! Thomson Reuter’s Incident Response (IR) team is seeking a motivated and experienced Senior Incident Response Analyst to support our...
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Incident Manager Remoto Bilingüe Cdmx
hace 5 días
Tlahuac, México Training Talent A tiempo completo**Vacante para la empresa Training Talent en Benito Juárez, Ciudad de México**:Gran ambiente de trabajo, solidez financiera y estabilidad laboral, somos una consultoría enfocada en la gestión de servicios de TI desde una mesa de ayuda, hasta servicios de NOC, SOC, administración de aplicaciones y misión crítica. Intégrate como ingeniero de incidentes...
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Incident Manager Remoto Bilingüe Cdmx
hace 7 días
Tlahuac, México Training Talent A tiempo completo**Vacante para la empresa Training Talent en Benito Juárez, Ciudad de México**: Gran ambiente de trabajo, solidez financiera y estabilidad laboral, somos una consultoría enfocada en la gestión de servicios de TI desde una mesa de ayuda, hasta servicios de NOC, SOC, administración de aplicaciones y misión crítica. Intégrate como ingeniero de...
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Incident Manager
hace 2 semanas
Tlahuac, México MindFlex A tiempo completo**Incident Manager** **Mindflex** **CDMX** "Mindflex México es una empresa orgullosamente parte de ITBS una empresa global de servicios y tecnologías de la información, nuestros esfuerzos se enfocan en la mejor apuesta para optimizar tu estrategia de IT a nível financiero, operativo y humano. Estamos convencidos de que el talento no tiene límite y uno...
