IT Service Desk Analyst
hace 1 semana
Here at** SmallWorld Financial Services**, we know how important it is to be able to support friends and family from abroad. Put simply, we believe that the more people we can help transfer money to overseas family, friends and businesses, the smaller the world becomes.Our employees are as diverse as our customer base and we value the sharing of skillsets and cultures that come with a truly international company present in several countries. SmallWorld is one of the largest money transfer companies in the world. We have a network of over 253,000 pick-up locations and a global team of over 1000 people who are responsible for over 15 million worldwide transactions each year.Are you passionate about working for a global company that celebrates differences? Do you want to empower people and families to support each other regardless of distance?Then join us Let's make this big world into SmallWorld.**IT Service Desk Analyst****Modality**:100% remote work**Location**:Tijuana, B.C**Key Responsibilities**:- Answer all incoming calls and creating a ticket by documenting the reported issue and all prominent details.- Respond to user requests and register them- Generate solutions for those problems reported by users- Perform scheduled maintenance tasks- Track tickets until they are resolved- Provide quality service to customers- Escalate service requests that require engineer level support.**Essential work skills**:- Minimum 1-year knowledge of IT expected and demonstrable- Strong analytical skills- Self-motivated and high level of enthusiasm- Have excellent communication skills both written and verbal- Always deliver a high level of customer service- Be able to work independently as well as part of the team- Ability to pay close attention to detail while dealing with a robust flow of issues- Ability to articulate technical information clearly and simply to non-technical people- Knowledge of Jira and Confluence.Schedule:- 35h a week- 12:00 am to 7:30am local time (could vary starting at 1am)- Shifts from Monday to Sunday (mainly Saturdays)Want to know more about us? #OurSmallWorld
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IT Service Desk Analyst
hace 2 semanas
Tijuana, México SmallWorld FS A tiempo completoHere at** SmallWorld Financial Services**, we know how important it is to be able to support friends and family from abroad. Put simply, we believe that the more people we can help transfer money to overseas family, friends and businesses, the smaller the world becomes.Our employees are as diverse as our customer base and we value the sharing of skillsets...
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IT Service Desk Analyst
hace 3 semanas
Tijuana, México SmallWorld FS A tiempo completoHere at** SmallWorld Financial Services**, we know how important it is to be able to support friends and family from abroad. Put simply, we believe that the more people we can help transfer money to overseas family, friends and businesses, the smaller the world becomes.Our employees are as diverse as our customer base and we value the sharing of skillsets...
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IT Service Desk Analyst
hace 1 semana
Tijuana, México SmallWorld FS A tiempo completoHere at** SmallWorld Financial Services**, we know how important it is to be able to support friends and family from abroad. Put simply, we believe that the more people we can help transfer money to overseas family, friends and businesses, the smaller the world becomes. Our employees are as diverse as our customer base and we value the sharing of skillsets...
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IT Help Desk Leader Mérida Bilingüe
hace 1 día
Tijuana, México Reclutamiento IT A tiempo completoSomos una empresa con más de 100 años en el mercado colaboramos con grandes ligas como NBA; NFL; MLS entre otras, nos distingue la calidad en el servicio, uso innovador de tecnología y un excelente ambiente de trabajo, buscamos en México Coordinador Especialista de TI Bilingüe para atención a incidencias de los equipos de Mexico y EEUU. - Crecimiento...
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It Service Coordinator
hace 2 semanas
Tijuana, México findojobs A tiempo completoDescripción y detalle de las actividadesKMicro Tech Inc has a permanent vacancy for an IT Service Coordinator based remotely supporting our IT Managed Services clients in North America.The Service Coordinator participates in KMicro's incident management and resolution processes, schedules, and assigns resources to deliver all client services, whether they...
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Service Desk
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Tijuana, México Infineon Technologies A tiempo completoJoin our IT Service Desk team and play a key role in delivering global end-user support across multiple channels. This role is a great opportunity to grow your IT expertise, strengthen problem-solving skills, and collaborate with international teams in a dynamic environment.In your new role you will:- **Monitor**and **respond**to end-user inquiries through...
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IT Help Desk Coordinator
hace 1 semana
Tijuana, México Connempathy A tiempo completoThis is an IT help desk position for a company with a headcount of 300 associates, 100 of them have company equipment, you would also be coordinating with Cybersecurity and two other IT help desk team members under your umbrella.**Essential Duties & Responsibilities**:Provides remote technical support to users by researching and answering questions,...
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IT Service Coordinator
hace 1 día
Tijuana, México Emprego MX A tiempo completoDescripción y detalle de las actividades KMicro Tech Inc has a permanent vacancy for an IT Service Coordinator based remotely supporting our IT Managed Services clients in North America. The Service Coordinator participates in KMicro’s incident management and resolution processes, schedules, and assigns resources to deliver all client services, whether...
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Itil Consultant Ba Infrastructure Service Now
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Tijuana, México Reclutamiento It A tiempo completoDetalles del puestoVacante para la empresa Reclutamiento IT en Tijuana, Baja California.Solidez financiera, estabilidad laboral y crecimiento; representamos a uno de los líderes en soluciones tecnológicas a nivel mundial, desarrollamos software y productos innovadores, tenemos presencia a nivel nacional; buscamos un SysAdmin, Administrador, IT Consultant,...
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Itil Consultant Ba Infrastructure Service Now
hace 4 días
Tijuana, México Reclutamiento IT A tiempo completo**Vacante para la empresa Reclutamiento IT en Tijuana, Baja California**:Solidez financiera, estabilidad laboral y crecimiento; representamos a uno de los líderes en soluciones tecnológicas a nível mundial, desarrollamos software y productos innovadoras, tenemos presencia a nível nacional; buscamos un SysAdmin, Administrador, IT Consultant, IT BA o...
