Technical Customer Support
hace 4 semanas
**Responsibilities**:**What will you contribute?**This role is the key interface between Finastra clients on one side and development organization on the other side, contributing to the overall delivery of software and services to ensure a world class customer experience. The holder of the role is a product specialist, with technical competencies, responsible for handling and resolving the raised issues in the shortest time possible.**Responsibilities & Deliverables**:Your deliverables on this role will include the following:- Respond to customer requests, whether they are reported issues, questions or assistance requests, helping them to be able to utilize the product properly as per their needs- Understand the reported issue (especially from a technical perspective) and be able to replicate the respective scenario in the Finastra environments- Perform technical investigation with root cause analysis of the issue reported, providing adequate solutions where feasible and/or detailed analysis to the stakeholder teams- Update clients on the progress towards issue resolution, including tracking issues sent to other departments and ensuring a timely resolution, focusing on the client’s satisfaction and product quality- Participate in client (phone) meetings, WebEx sessions, in order to ensure proper communication with the customers and/or to speed up the investigation of the issue reported- Validate defects thoroughly by ensuring that the described scenarios are fixed- Raise/ escalate issues with the Team Leader and/ or Manager where/ when needed- Please note that the shift hours required for this role are 10:00am CST - 7:00pm CST_**Required Experience**:- Degree in Computer Science, Mathematics, Business IT or related experience- Debugging skills and some experience with debugging tools, audit logs, etc.- Medium expertise with SQL- Medium expertise on Windows- Medium expertise with networking, firewalls, and IP addresses- Excellent written and verbal communication in English- Analytical abilities, attention to detail, stability, responsibility as well as customer focus- Ability to work independently as well as part of a customer facing team
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Technical Analyst
hace 2 días
Guadalajara, México Oracle A tiempo completoTechnical Analyst -Support-22000D4B**Applicants are required to read, write, and speak the following languages***: English**Detailed Description and Job Requirements**As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves...
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Technical Customer Support Engineer
hace 4 semanas
Guadalajara, México Noralogic A tiempo completoOverview**Responsibilities & Deliverables**:**Your deliverables as a Technical Support Engineer will include, but are not limited to, the following**:- Execute escalation procedures when applicable, as defined by management- Involvement in the projects, throughout the development and implementation life cycle, to ensure the actual implementation meets the...
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Technical Support Engineer
hace 2 semanas
Guadalajara, México Oracle A tiempo completoTechnical Support Engineer- L0**Applicants are required to read, write, and speak the following languages**: English**Detailed Description and Job Requirements**As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving...
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Technical Support Specialist
hace 4 semanas
Guadalajara, México Global Fleet Management A tiempo completoPosiTrace is a software-as-a-service provider and have over a thousand B2B customers in North America and worldwide. We are growing fast and looking for a new member of our **Technical Support Team**based in Mexico.**Responsibilities**- Provide telephone and on-line technical support to existing customers in Mexico, including diagnosing and trouble-shooting...
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Technical Support Engineer
hace 2 semanas
Guadalajara, México Oracle A tiempo completoTechnical Support Engineer-210010L0 **Applicants are required to read, write, and speak the following languages**: English **Detailed Description and Job Requirements** As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This...
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Technical Analyst 4-support
hace 2 semanas
Guadalajara, México Oracle A tiempo completoTechnical Analyst 4-Support- GX**Applicants are required to read, write, and speak the following languages**: English**Preferred Qualifications**Required Skills and Experience:- Solid understanding of Linux administration and skills to monitor, configure and improve including csh or bash scripting, cron, OS file permissions, etc.- Practical use,...
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Technical Analyst 4-support
hace 2 semanas
Guadalajara, México Oracle A tiempo completoTechnical Analyst 4-Support-220001GX **Applicants are required to read, write, and speak the following languages**: English **Preferred Qualifications** Required Skills and Experience: - Solid understanding of Linux administration and skills to monitor, configure and improve including csh or bash scripting, cron, OS file permissions, etc. - Practical use,...
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Technical Support Specialist
hace 3 días
Guadalajara, México Global Fleet Management A tiempo completoPosiTrace is a fast-growing **software-as-a-service (SaaS) provider** with over a thousand B2B customers in Mexico and worldwide. We specialize in **GPS Tracking and Fleet Management solutions** and are looking for a skilled **Technical Support Specialist** to join our team in Mexico.**Responsibilities**- Provide telephone and online technical support to...
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Technical support Associate
hace 3 días
Guadalajara, Jalisco, México NTT DATA A tiempo completoGeneral L1 support for hardware and MS Office packages Advance technical support for in-house applications and developments Answer technical support calls providing and escalating to other support groups Provide support based on email generated requests or reports Document troubleshooting steps and detailed description of the customer incidents and requests...
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L1 Support Hero
hace 4 días
Guadalajara, Jalisco, México GAM Technical Services A tiempo completoAbout GAM TechGAM Tech is a dynamic and rapidly growing Managed Service Provider (MSP) dedicated to delivering innovative, secure, and efficient IT solutions. Our mission is to create fun, success, and innovation for our people and customers. We pride ourselves on our core values of Teamwork, Care, Communication, Accountability, and Positive Attitude to...