Quality and Process Excellence Lead

hace 2 meses


guadalajara, México Wipro Technologies A tiempo completo

Job responsibilities:

  • Support process excellence initiatives and drive improvement projects.
  • Drive benchmarking and best practices deployment across accounts.
  • Understand potential customer dis-satisfaction drivers and proactively mitigate any CSAT/PCSAT risks.
  • Work closely with customers and operations leadership team to identify improvement opportunities and drive them to closure.
  • Drive projects to improve and maintain the profitability of the process.
  • Drive a culture of process improvement using tools like Six Sigma, Lean and Kaizen on the process floors.
  • Drive standardization practices on the floor and ensure strict compliance in internal and client defined processes.
  • Monitor and drive compliance requirements through Internal Common Minimum standards (CMS), ISO 9001, etc.
  • Ensure all process metrics are met.
  • Lead quality report and dashboards.
  • Support in SOP and VSM creation.

Educational Qualification: Any Graduate, B.E/B.Tech

Professional Qualification if any: Six Sigma Black Belt/Lean Certified/Trained

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