Customer Success

hace 3 semanas

Ciudad de México Mapal Group A tiempo completo

**Location**: Mexico**Salary**: based on experience**Contract**: freelance with future options to be hired with permanent contract.The Onboarding Consultant will work directly with a customer in a consulting fashion to determine, document and prepare the customer with their requirements analysis for the successful implementation of our Digital Solution. This role will work as part of the Onboarding team and share these responsibilities with the Project Manager, Integration and Configuration Specialists.**Responsibilities**This is a hands-on role requiring a highly self-motivated and solutions oriented individual.- Development of the relationship and engagement with the partners to educate and promote the features and benefits of being integrated to Mapal products for our mutual customers. Training, mentoring, and coaching.- Understand customers complex business requirements, communicate implementation approaches.- Be able to clearly articulate the solutions into business requirements- Be able to manage multiple projects simultaneously- Lead the customer on the onboarding journey, managing expectations, risks and billable hours- Work closely with the Integrations & Configuration teams and Project Managers to meet deadlines- Provide sufficient guidance and documentation for seamless hand over to Success and Support**Qualities/Requirements**- Exceptionally strong organizational and time management skills- Experience working in the hospitality sector with a focus on bars/pubs, restaurants, or hotels.- Ability to identify problems and opportunities as well as offer or implement actions and solutions.- Proven ability to effectively manage work across teams and disciplines- An ability to influence others through effective communication and negotiations- Multi-lingual is an asset (English, Spanish)**Skills**- Project Management experience or certification desirable- Excellent oral and written communication skills.- Excellent personal organization skills and attention to detail- Strong people skills. Ability to work well with a diverse multi-cultural environment- Willingness to work flexible hours when required- Ability to work independently or as part of a team and ability to take direction is a must- Strong analytical and troubleshooting skills- Ability to cope with conflicting demands and prioritize and adapt in a rapid growth environmentWe offer competitive salaries, achievable incentive bonuses, career advancement opportunities and a unique employee-focused culture.Tipo de puesto: Tiempo completoBeneficios:- Horarios flexibles- Opción a contrato indefinido- Programa de referidos- Trabajar desde casaHorario:- Horario flexible- Lunes a viernes- Turno de 8 horasIdioma:- Inglés (Obligatorio)

  • Customer Success Specialist

    hace 2 semanas

    Ciudad de México, Ciudad de México Customer Intelligence Inc. A tiempo completo

    ABOUT USCustomer Intelligence Inc. is a professional consulting and marketing services company that offers innovative solutions to help our clients achieve sustainable growth. Although CI specializes in the financial sector, we also collaborate with clients across various segments, including payment brands, processing systems, and businesses throughout Latin...

  • Customer Success

    hace 2 semanas

    Ciudad de México, Ciudad de México Pro Coffee Gear A tiempo completo

    Job Title: Customer SuccessLocation: Remote (Global)Company: Pro Coffee GearPro Coffee Gear is a rapidly growing e-commerce company at the forefront of the coffee equipment industry. We are seeking an experienced and proactive Customer Success to lead and evolve our global customer experience function. This strategic role is essential to driving...

  • Customer Success

    hace 2 semanas

    Ciudad de México, Ciudad de México Qualifinds A tiempo completo

    Job Objective:The Customer Success & Onboarding Specialist ensures that clients quickly realize measurable value from the platform, remain engaged over time, and identify opportunities for expansion.This role combines technical onboarding, customer lifecycle management, and operational enablement, serving as the bridge between implementation, customer...

  • Manager, Customer Success

    hace 1 día

    Ciudad de México Gigamon A tiempo completo

    At Gigamon, our purpose is to protect the hybrid networks and data of the largest, most complex organizations on the planet. Certified as a Great Place to Work, we offer a deep observability pipeline that efficiently delivers network-derived intelligence to cloud, security, and observability tools. This helps our customers to eliminate security blind spots,...

  • Customer Success Representative

    hace 3 semanas

    Ciudad de México Recrew A tiempo completo

    **Empresa TI con operaciones en Ciudad de México se encuentra en búsqueda de un Customer Success Representative.****Principales responsabilidades**:- Gestión y seguimiento de clientes.- Apoyo en la adopción de soluciones.- Relación con áreas internas y generar oportunidades de mejora.- Estrategias de éxito del clientey reducción de pérdidas.-...

  • Customer Success

    hace 3 semanas

    Ciudad de México Properstar A tiempo completo

    Properstar stands as the world's largest global property platform, facilitating connections between sellers and buyers through an extensive network of qualified agents since 2018.We offer innovative solutions to streamline, simplify, expedite, and secure our clients' real estate projects. Whether through our tools, expertise, or support services, we're...

  • Customer Success Executive

    hace 3 días

    Ciudad de México Finastra A tiempo completo

    **Who are we?**: We are seeking a dynamic and results-driven Customer Success Executive, as part of our Sales and Customer Success organization. The Treasury and Capital Markets Business Unit has some of the biggest and most complex financial services organizations in the world and ensuring we have mutually beneficial is critical to our long term success....

  • Customer Success Manager

    hace 1 semana

    Ciudad de México, Ciudad de México INDESEEL. A tiempo completo

    Buscamos un Customer Success Specialist con sólida experiencia en atención y soporte al cliente. La persona ideal contará con 3 a 4 años de experiencia en roles relacionados con Customer Success, Customer Experience o Atención a Clientes, y será responsable de asegurar una experiencia positiva, eficiente y consistente para los usuarios.Este rol será...

  • Sr Customer Success

    hace 2 semanas

    Ciudad de México, Ciudad de México WeHunters A tiempo completo

    Customer Success Sr. (Advanced English)Level:SeniorReports to:Cofounder Revenue & OperationsSystems Used:CRM (Hubspot, Salesforce or Notion)Reports:Monthly KPIs reportsHard skills:Customer lifecycle management, Data analysis of customer health metrics and usage trends, SaaS account management experience, Upselling and cross-selling strategies, Process design...

  • Customer Success Manager

    hace 3 semanas

    Ciudad de México Teradata A tiempo completo

    Are you passionate about making organizations smarter and analytics driven? With all the investments made in analytics, it’s time to stop buying into partial solutions that overpromise and underdeliver. It’s time to move from a siloed, proprietary, and retrospective approach to a unified, available, and answer-oriented model. Only Teradata leverages all...