Head Of Customer Engineering, Google Cloud
hace 1 día
Minimum qualifications Bachelor's degree or equivalent practical experience. 10 years of experience with cloud native architecture in a customer-facing or support role. Experience with leadership, such as people management, team lead, mentorship, or coaching. Ability to communicate in Spanish and English fluently to support client relationship management in this region. Preferred qualifications Experience with software life-cycles, building tools, and architecting and developing software for scalable, distributed systems, including data platform, AI / ML and infrastructure. Experience as a Pre-Sales Manager or a people manager in a technical customer-facing role within a professional services or Sales Engineering team. Experience managing a team through sales processes, operations and career development, including account mapping, quota setting, quarterly / annual performance management, and managing sensitive information. Experience engaging with, and presenting to, technical stakeholders and executive leaders, including tailoring and delivering compelling messages by audience, asking strategic questions, and leading conversations that drive business opportunity. About the job Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems. Responsibilities Lead a team of Customer Engineers and build a thriving growth culture. Focus on talent strategy and skills development to deliver on successful cloud transformation outcomes for our customers and accelerate business goals for the territory. Foster strong partnerships with key customers across the book of business. Provide leadership related to cloud, transformation and relevant industry trends. Partner with Google Cloud Sales leadership to define technical go-to-market strategies and execution plan for the team's book of business. Balance technical leadership with operational excellence; lead workload and opportunity review meetings and provide insight into how to achieve a technical agreement and migration strategy, working directly with our customers, partners, and prospects. Work cross-functionally across Google, our partners, and your team to resolve technical roadblocks including capacity needs, constraints and product issues affecting customer satisfaction. Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form. #J-18808-Ljbffr
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