Associate Customer Success Specialist

**ForceManager** is the sales CRM for teams that are constantly on the move: they work with hybrid sales and report their sales activities from the road, in the office or at home.What makes ForceManager successful is that it makes life much easier for sales managers and sales reps. It is intuitive and easy to use and has integrated geolocation, Artificial Intelligence, and high user adoption rates.We are headquartered in Barcelona, Spain, but our team is international, and we all work remotely. With more than 90 employees, we can proudly say that we have more than 1500 customers worldwide.It’s due to this strong growth at ForceManager that we require a **Customer Success Manager to join our team in Mexico**. The **mission** of our **Customer Success team** is to ensure customer **loyalty** and enhance **customer adoption**, **engagement,** and **growth**.As a Customer Success Manager, you will seek to develop a positive customer experience and foster relationships, while supporting ForceManager’s loyalty. You will work alongside upper management to ensure customer projects’ onboarding and promote retention of customers and an overall positive experience with the company. Additionally, you will use your technical side of projects and will offer insight and tips on how to use features and troubleshoot.Your mission will be to **drive revenues** by creating and maximizing customer value, focusing on long-term relationships.**Your functions will be**:- Act as **a **t**rusted **a**dvisor to our **customers**, helping them to achieve **business value and ROI** from their investment in ForceManager.- Identify growth opportunities to **ensure expansion** within your segment.- Work together with the Sales team and other departments to **maximize value for customers**, as well as **upsell and cross-sell** opportunities.- Monitor **customer usage data**, health indicators, **renewal dates,** and **growth opportunities** and translate them into strategies for success.- Understand customer use cases, objectives, and growth potential to correctly guide them through their experience with our solution.- Ensure **customer successful implementation and adoption** based on each customer’s use case and needs.- Identify any internal or external **risks** that could impact the implementation or adoption of our products and services to address them with appropriate planning.- Be the **voice of the customer**: gather customer feedback regarding possible bugs, improvements, and new features, passing it along to the Product team.**What we need from you**:- Bachelor’s or Master’s degree- 1-4 years experience working in software solutions for companies.- Previous experience in **upselling and cross-selling**.- Previous experience with collections.- Technical understanding of SaaS concepts will be a plus.- Being completely fluent in Spanish is mandatory.- Good level of English (Writing and listening). Other European languages will be highly valued (French, Italian and German).- Be a positive force that communicates with a personal and confident voice.- Active listener and negotiator.- Responsible and disciplined.- Excellent service and a customer-focused orientation.- Be a critical thinker and have a keen eye for troubleshooting.- Believe in doing the right thing (and doing it right).- Be a team player and always show empathy.- Ability to work remotely and within a decentralized team.- Be willing to have fun and help ForceManager reach its ambitious goals**We offer**:- Work from anywhere Remote first working policy (within CDMX and surroundings).- Permanent contract and an attractive professional career based on your professional experience and potential.- People and user-centric environment. #Ourusersarefirst- Remote working compensation- Work from Monday to Friday- 12 days of Holidays per year- Gym membership- Seguro Medico Mayores- Prestaciones de Ley- Language lessons- Employee and Customer Referral programs.- Monthly online trainings, special talks, and fun after-works- Chance to be a part of a culture in which the exchange of ideas and individual initiatives is highly encouraged. #WeareONEteam- Friendly and international team. We love to get together in our Summer and Christmas amazing parties #Wehavefuntoghether