Customer Succes Manager

hace 4 semanas

Zapopan, México Rapido Solutions Group A tiempo completo

At Rapido Solutions Group we are committed to connecting hyper growth businesses with **the best global talent**, allowing customers to scale efficiently and effectively.**Our objective** is to create opportunities for people to work at American companies from one of the best cities in Mexico, Guadalajara.We combine in diversity, joy and passion to create a dynamic community that allow our customer to achieve their objectives in the best way.At Rapido we strive for becoming the best place to work, and that's why we provide a young and vibrant work environment, wellbeing programs, social and environmental activities, and the chance to develop in one of the most important industries of the USA.**What will you be doing?**- Ensuring the customer receives the same high level of service and experience that isexpected within the rest of the company.- Serve as the primary escalation point for the customer when operational issues arise andthe reps need assistance in how to resolve- Driving all corrective action measures and preparing Corrective Action Plans for customers- Supervising, coaching, and developing reps to ensure they are working at maximumefficiency and productivity and monitoring their KPI's on a daily and weekly basis- Reporting and closely monitoring all customer KPI's and keeping the customers andRapido Leadership updated on performance- Lead onboarding efforts with new projects and opportunities to ensure expectations arealigned with our customers- ** Why do our employees choose us?**- **Pay & Perks**: Competitive pay and law benefits from day 1 + above law benefits package: food vouchers, private medical insurance (major and minor expenses), life insurance and savings fund.- **Great Environment**:Great community spirit; Diversity, Equity, Inclusion, and Belonging Program; Total Societal Impact Programs; continuous training and Team Building.- **Work-Life Balance**: Wellness & Health programs, On-site Psychologist, Nutritionist, and Doctor.- **+Plus**:amazing amenities like Ping-Pong table, videogames area, beer on Fridays, Sports teams, and more Monthly activities.**Requirements**:**Who you are**:- Fluent English Skills- Ability to multi-task and perform several duties at one time- Ability to establish and maintain effective working relationships with customers, employees, and management- Proactively establish and maintain effective working team relationships with all support departments- Must be proficient with Web software and familiar with Microsoft Office products - including Word, Excel, PowerPoint, Outlook, etc.**Follow Us

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