Dispute Specialist
hace 3 semanas
**Dispute Specialist**:**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:As a Dispute Specialist, you will provide internal and external customer support (e.g. technical, order assistance, payment-related assistance) and coordinate with relevant resources to have complete case ownership and to increase customer satisfaction.**This position reports to**:Sales Support Manager**Your responsibilities**:- Manages end to end case work within internal KPI´s / time frames.- Maintains a tracking process for disputes and pro-actively coordinates the resolution with the necessary functions to ensure payment by the customer.- Pro-actively communicates with customers and internal functions in order to guarantee customer satisfaction by providing all relevant information.- Provides appropriate solution for customer claims, and coordinates with related teams to ensure the complete handling of the complaints and/or disputes and ensures containment actions, returns, credits and debits are processed.- Collects and archives documentation regarding the disputes within the target timeline and ensures all outcome actions are recorded and closed in the systems in scope of responsibility.- Analyzes trends within the claims process to highlight any repetitive failures to further support continuous improvement. Reviews and analyzes performance against standards and discuss improvement plans.**Your background**:- Bachelor´s degree in Administration, Financial, Economics or similar.- 1 year of experience in similar roles.- Knowledge of SAP - ERP (Empower Online - Customer Support OPS) and Excel (Pivot, Vlook).- Management of Salesforce.- Experience in disputes.- A collaborative, solution-focused approach, and strong written and spoken communication skills.- Advanced English.**More about us**:
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Billing Dispute Specialist I
hace 4 semanas
Monterrey, México Wwex Group A tiempo completoPURPOSEThe Billing Dispute Specialist I is responsible for working directly with customers, internal employees, and our carrier partners to answer questions and resolve issues, while maintaining a high level of customer service throughout all communications.ESSENTIAL DUTIES & RESPONSIBILITIES- Research and resolve billing related inquiries and discrepancies-...
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Billing Dispute Specialist I
hace 4 semanas
Monterrey, México Wwex Group A tiempo completoPURPOSEThe Billing Dispute Specialist I is responsible for working directly with customers, internal employees, and our carrier partners to answer questions and resolve issues, while maintaining a high level of customer service throughout all communications.ESSENTIAL DUTIES & RESPONSIBILITIES- Research and resolve billing related inquiries and discrepancies-...
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Billing Specialist
hace 4 semanas
Monterrey, México Altumware A tiempo completo**¿ Eres un Billing Specialist?**Buscamos a alguien que vea más allá de gestionar las operaciones de facturación..**Requisitos**:- Advanced proficiency in MS Excel.- Experience with SAP.- Strong knowledge of invoicing processes and dispute resolution.- Experience with accounting or ERP systems.- Bilingual in Spanish and English.Funciones:- Resolución de...
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Billing Support Specialist I
hace 4 semanas
Monterrey, México Worldwide Express A tiempo completoPURPOSEThe Billing Support Specialist I is the first point of contact for customers and agents with billing-related inquiries.This entry-level role supports invoice copies, dispute status updates, statement requests, and general billing guidance.The Specialist ensures timely, professional, and clear communication while effectively triaging and escalating...
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Billing Support Specialist I
hace 2 semanas
Monterrey, Nuevo León, México WWEX Group A tiempo completoPURPOSEThe Billing Support Specialist I is the first point of contact for customers and agents with billing-related inquiries. This entry-level role supports invoice copies, dispute status updates, statement requests, and general billing guidance. The Specialist ensures timely, professional, and clear communication while effectively triaging and escalating...
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Billing Support Specialist Ii
hace 3 semanas
Monterrey, México WWEX Group A tiempo completoPURPOSEThe Billing Support Specialist II handles more complex inquiries and serves as a knowledge resource for peers. This role requires deeper understanding of carrier billing, dispute processes, and payment workflows, with the ability to independently resolve moderate issues and mentor Level I team members.ESSENTIAL DUTIES & RESPONSIBILITIES- Perform all...
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Billing and Collection Specialist
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Monterrey, México Hexaware Technologies A tiempo completo**Hexaware** is a global technology and business process services company. Our 31,000+ Hexawarians wake up every day with a singular purpose: to _create smiles through great people and technology_. With 54 offices in 28 countries, we empower enterprises worldwide to realize digital transformation at scale and speed by partnering with them to build,...
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Chargeback Specialist
hace 5 días
Monterrey Centro, México TACTIK CSC A tiempo completo**Chargeback Specialist** Department: Merchant Processing Reports To: Manager of Merchant Processing & Quality Improvement **Position Summary** The Chargeback Specialist will play a critical role in managing and mitigating chargebacks across Aimbridge Hospitality properties. This individual will be responsible for monitoring chargeback activity,...
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Entry-Level Remote Billing Support Specialist
hace 4 semanas
Monterrey, México Worldwide Express A tiempo completoA logistics firm in Monterrey is hiring a Billing Support Specialist I to serve as the first point of contact for customers with billing inquiries.This entry-level position demands strong communication skills and a customer-first approach.Responsibilities include handling invoice inquiries, providing dispute guidance, and maintaining accurate...
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Billing Support Specialist I
hace 1 semana
Monterrey, N. L., México WWEX Group A tiempo completoPURPOSEThe Billing Support Specialist I is the first point of contact for customers and agents with billing-related inquiries. This entry-level role supports invoice copies, dispute status updates, statement requests, and general billing guidance. The Specialist ensures timely, professional, and clear communication while effectively triaging and escalating...
