Billing Support Specialist I

hace 1 día

Monterrey N L, México WWEX Group A tiempo completo

PURPOSE

The Billing Support Specialist I is the first point of contact for customers and agents with billing-related inquiries. This entry-level role supports invoice copies, dispute status updates, statement requests, and general billing guidance. The Specialist ensures timely, professional, and clear communication while effectively triaging and escalating requests.

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Respond promptly to inbound inquiries related to invoices, statements, dispute statuses, and payment instructions.
  • Provide step-by-step guidance on billing and dispute processes.
  • Navigate multiple internal systems to research and gather necessary information.
  • Escalate complex issues to appropriate teams while maintaining ownership of customer communication.
  • Maintain accurate documentation of all interactions and resolutions.
  • Deliver a customer-first experience through clear and empathetic communication.

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

  • Strong written and verbal communication skills.
  • Ability to manage multiple tasks and prioritize in a fast-paced environment.
  • Comfort with learning and using multiple software systems.
  • High attention to detail and organizational skills.

QUALIFICATIONS/EDUCATION

  • High School diploma or equivalent
  • 0–2 years of customer service, billing, or administrative experience.

PHYSICAL DEMANDS & WORK ENVIRONMENT

Work Environment: Job is typically performed in a general office environment or remote.

Physical Requirements

NP Not Present

O Occasional (Up to 25% of time)

F Frequent (26%-74% of time)

C Constant (75% or more of time)

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