Sales Manager
hace 1 semana
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Job DescriptionFINANCIAL:
- To assist during preparation of the yearly revenue & expense budget.
- To actively contribute to the Department’s financial and administrative activities to ensure that yearly revenue budgets are surpassed.
ADMINISTRATIVE:
- To prepare and submit relevant administration tasks in a timely and accurate manner such as sales call schedules, sales call reports and monthly reports to the DOS.
- To participate in preparing the sales action plans, attend sales meetings; develop new ideas such as special packages, programs, promotional activities undertaken by sales department, F&B, spa and other hotel revenue centres.
- To work closely with the sales team in the preparation of personal sales goals on a monthly, quarterly and annual basis and to complete a report and analysis at the end of each month.
OPERATIONAL:
- To respond to all inquiries within 24 hours.
- To set up appointments and make personal sales calls, telemarketing and site inspections to all existing and potential accounts.
- To negotiate with all customers and send out offers/contracts regarding individual and group business.
- To be aware of all market trends and share it to team so that a collective action can be implemented.
- To consistently interact with key clients focusing on high profile guests.
- To maintain an efficient customer database system (OPERA), this is essential in generating sales activities report.
- To update customers with the latest developments in the hotel and inform hotel management of all changes in the customer profile.
- To seek out and target new customers, new sales opportunities and initiate action plan to secure new business for the Hotel.
- To come prepared on weekly Sales and Revenue meetings.
- To keep the DOS and DOSM promptly and fully informed of all problems or concerns so that corrective action can be taken on time.
- To adhere to the Department and Hotel’s standard operating procedures (SOP’s).
- To ensure strict confidentiality of information in the Department and Hotel.
- To carry out duties, projects and other assignments as required by DOS.
PERSONAL ATTRIBUTES:
- Good understanding of corporate market.
- Good understanding of all hotel departments.
- Professional sales and presentation skills.
- Must have strong interpersonal skills with attention to details.
- Strong written and verbal communication skills.
- A team player with a positive attitude.
- Strategic thinking combined with the ability to move strategy to action.
- Managerial / Leadership skills.
- Self-motivated, creative and confident, with a highly energetic personality.
- Creative, independent, and manages stress gracefully.
- Ability to meet deadlines consistently.
- Pro-active and taking initiative.
- Must be organized and ability to work and follow systems and procedures.
- Must be adaptable to change of strategy, ideas, systems etc.
- Proficiency in organizational planning with the ability to multi-task.
- Minimum 3 years experience in a sales position in hospitality.
- Degree/Diploma in Hotel Management / Business Administration.
- Strong knowledge of Opera & Microsoft Office.
- Understands the local culture and have worked in the region.
- Fluency in English and other languages, written and spoken, is preferred.
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