Customer Experience Supervisor
hace 15 horas
Customer Experience SupervisorThis is a full-time, on-site job position located in Guadalajara.We are seeking a Customer Experience Supervisor to oversee the department's needs and requirements for our client, Tricolor Auto Acceptance. In this role, you will maintain a well-performing service level and KPI targets, reporting consistent issues and looking for problem-solving methodologies. You will be responsible for accomplishing department objectives by supervising staff, organizing and monitoring work processes. This includes recruiting, selecting, and developing personal growth opportunities for agents, as well as coaching, counseling, and disciplining employees. You will also maintain a positive work environment and keep agents motivated.**Qualifications**:- High School Diploma or GED- 4+ years of experience in customer service- Bilingual- Basic Excel skills- Report management skills**Work Schedule**:- Monday to Saturday from 8:00 AM to 6:00 PM (Sundays + a weekday off).- The training schedule is Monday to Friday from 8:00 AM to 6:00 PM.- The daily break and lunch time is 1 hour.**Benefits**:- Law benefits- Monthly bonus of $8,000 MXN (based on objective/metrics)- $1,400 MXN in monthly food vouchers- 2% Savings fund- 20 days Christmas bonus- 6 PTO (Paid Time Off) days- Private medical insurance (after 1 and a half years of seniority)Tipo de puesto: Tiempo completoSueldo: Hasta $21,000.00 al mesBeneficios:- Caja de ahorro- Vales de despensaEscolaridad:- Bachillerato terminado (Deseable)Experiência:- customer service: 4 años (Obligatorio)Idioma:- Inglés (Obligatorio)Lugar de trabajo: Empleo presencial
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Customer Experience Supervisor
hace 6 días
Guadalajara, México Sparrow Search A tiempo completo**Customer Experience Supervisor** The Customer Experience Supervisor (CES) is responsible for managing the Customer Experience Representative (CER) team, assigning tasks, measuring performance, and implementing initiatives to achieve key performance indicators (KPIs) while ensuring a high level of customer service. The CES collaborates with the Customer...
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Customer Experience Supervisor
hace 6 días
Guadalajara, México Sparrow Search A tiempo completoThe Customer Experience Supervisor oversees the Customer Experience Representative (CER) team, assigning tasks, measuring performance, and devising initiatives to meet KPI goals and ensure the highest level of customer service. In coordination with the Customer Experience Manager, the CES designs and deploys training plans for the development of the CER...
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Customer Experience Suzuki
hace 3 semanas
Trojes de Oriente, México Automoviles HERMT A tiempo completo**CUSTOMER EXPERIENCE SUZUKI**- **Puesto**: Customer Experience Automotriz- **Ubicación**: Aguascalientes- **Tipo de puesto**: Tiempo completo- **Modalidad**: Presencial**Responsabilidades**:- Atender a clientes en sala de ventas y por medios digitales.- Asesorar sobre modelos, planes de financiamiento y promociones.- Realizar pruebas de manejo y...
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Customer Service Supervisor
hace 4 semanas
Guadalajara, México Intugo A tiempo completo_This is a fully on site position in Guadalajara, Jalisco_- Advanced english required_HE CUSTOMER EXPERIENCE SUPERVISOR WILL OVERSEE THE DEPARTMENT’S NEEDS AND REQUIREMENTS. MAINTAIN A WELL-PERFORMING SERVICE LEVEL AND KPI TARGETS. THIS INDIVIDUAL WILL REPORT ANY CONSISTENT ISSUES AND LOOK FOR SOLVING PROBLEM METHODOLOGIES.**RESPONSIBILITIES**- ACCOMPLISH...
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Customer Experience Representative
hace 7 días
Guadalajara, México Sparrow Search A tiempo completo**Job Description: Customer Experience RepresentativeSummary** **100% Remoto** Responsible for administrative and customer service tasks to ensure accurate and timely processing of orders and complaints. Keep customers informed about the status of orders, shipments, and warranty cases. **Essential Responsibilities** - Process and confirm customer purchase...
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Customer Experience Representative
hace 2 semanas
Guadalajara, México Sparrow Search A tiempo completo**Job Description: Customer Experience RepresentativeSummary****100% Remoto**Responsible for administrative and customer service tasks to ensure accurate and timely processing of orders and complaints. Keep customers informed about the status of orders, shipments, and warranty cases.**Essential Responsibilities**- Process and confirm customer purchase...
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Customer Service Supervisor
hace 2 semanas
Guadalajara, México OMRON A tiempo completo**Customer Service Supervisor**In Omron Guadalajara we are looking for our Customer Service Supervisor.**Responsibilities**:- Leadership- Motivate, coach, and empower team members to provide exceptional Customer Experience and to reach best in class goals and metrics through Skilled Based routing- Understand and interpret data that leads to development...
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Customer Care Supervisor
hace 2 semanas
Guadalajara, México Nextiva A tiempo completoIt's about more than the right fit. We're looking for the right connection._Since its founding in 2008, more than 100,000 companies rely on Nextiva for customer and team communication. We believe in the power of strong connections; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each...
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Customer Experience Supervisor
hace 2 semanas
Guadalajara, México Intugo A tiempo completoWe are looking for your talentJOB DESCRIPTION - ACCOMPLISH DEPARTMENT OBJECTIVES BY SUPERVISING STAFF AND ORGANIZING AND MONITORING WORK PROCESSES.- MAINTAIN AGENTS BY RECRUITING, SELECTING, ORIENTING, AND DEVELOPING PERSONAL GROWTH OPPORTUNITIES.- ACCOMPLISH STAFF JOB RESULTS BY COACHING, COUNSELING, AND DISCIPLINING EMPLOYEES.- CONTRIBUTES TO TEAM EFFORT...
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Customer Experience Advocate 1
hace 3 semanas
Guadalajara, México Panduit A tiempo completoThe Customer Experience Advocate (CEA) is responsible for being on Panduit’s front line to ensure the customer receives a frictionless experience in doing business with Panduit. By independently administering to all aspects of the customer experience for Panduit. The CEA is responsible for coordinating across all functional units to quickly resolve...