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We're Hiring: Account Manager - Employee BenefitsLocation: 100% Remote Schedule: Full-Time | Remote Position Type: Permanent About the Role We're looking for an experienced Account Manager - Employee Benefits with broker-side experience who thrives in a client-facing, virtual environment. This role is ideal for someone confident in explaining employee benefits to HR leaders, executives, and employees, while delivering a high-touch, consultative experience. You'll serve as a trusted advisor to employer groups, managing renewals, compliance, and employee education—all while working fully remotely. What You'll Do Serve as the primary virtual point of contact for assigned employer groups, delivering white-glove service Build and maintain trusted relationships with HR leaders, executives, and employees via video calls, phone, and email Lead virtual employee meetings, open enrollments, and benefits education sessions Handle client inquiries related to benefits, billing, claims, eligibility, and enrollment with urgency and accuracy Manage renewals and quoting, including data collection, RFPs/RFQs, plan comparisons, contribution modeling, and renewal presentations Support clients across funding strategies (fully insured, level-funded, self-funded) Ensure compliance with ACA, ERISA, COBRA, HIPAA, and transparency regulations Coordinate with carriers, TPAs, PBMs, and general agents to resolve issues and improve client outcomes Manage virtual enrollment platforms (e.g., Employee Navigator) and support employee life events Maintain accurate documentation in CRM/AMS systems and stay current on industry trends What We're Looking For Experience & Knowledge • 2+ years of employee benefits Account Manager experience (broker-side or carrier environment required) • Strong working knowledge of group benefits (medical, dental, vision, life, disability) • Experience managing renewals, enrollments, and carrier relationships Communication & Client Skills • Proven ability to explain complex benefits concepts clearly to non-technical audiences • High level of comfort in a client-facing, fully remote role • Advanced English proficiency (required) Tools & Credentials • Experience with enrollment platforms and CRM/AMS systems • Life & Health Insurance License preferred (not required) Join Us If you're a client-focused benefits professional who enjoys building relationships, leading virtual engagements, and delivering exceptional service in a remote environment, this role is for you.
