Customer Care Representative
hace 3 semanas
Technology|Microsoft Technologies|Customer Care Framework
Company
Requisition ID
118439BR
About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 46 countries to navigate their digital transformation.
With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
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- O365
- Live time support tool / Face to face customer experience MAIN EXPERIENCE REQUIRED
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- Customer Service
- Technical Support SKILLS / REQUIREMENTS
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-Proven experience in a Customer Service environment.
-Written/spoken Portuguese skills
-Excellent command of English in order to work in a multi-cultural environment.
-Excellent verbal, written and interpersonal communication skills.
-Flexibility to work different shifts on Month end HIRING TYPE
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- Employee DESIRED SKILLS, TECHNOLOGIES AND EXPERIENCE
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-Basic supply chain knowledge
-Agile Methodologies
- Written/spoken Portuguese skills
- High communication skills
- Result and target focused PROJECT ACTIVITIES AND RESPONSIBILITIES
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-Process orders, and process returns.
-Help customers with complaints and questions.
-Give customers information about their orders.
-Deliver high customer service to perform support within a supply chain for a technology service provider.
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