LM223: Customer Care Representative Associate

Encontrado en: Jooble MX O C2 - hace 2 semanas


México FedEx Group A tiempo completo

Involucra contacto en línea y telefónica con clientes internos y externos dentro de un área funcional y completar cualquier actividad relacionada con la administración. Los niveles de asociado pueden completar algunas tareas bajo supervisión y podrían tener la responsabilidad de tareas menos complejas.

Position Overview:
Perform the following activities under close supervision:
• Answer incoming calls (domestic transportation services) with courtesy and quality, provide solutions and alternatives according to FedEx's service policy, to provide support to customers regarding their needs to track shipments, open protocols, schedule appointments, etc.
• Detail the call log with the CRM tool, with a clear and objective description, to ensure that each case is understood by any member of the team, in case future action is required.
• Provide updates on current domestic parcel statuses and basic tracking activities, monitor parcel movement and interpret tracking updates through the internal CRM system, prepare internal and external reports as needed.
• Start pickup, delivery, shipment search, rate quotes, and required exceptions online.
• Assist domestic customers in preparing documentation for shipments, including assistance in international regulations information, special shipment preparation, and special news related to worldwide delivery and collection.
• Assist in resolving basic customer complaints within established authorities and escalate issues if necessary.
• Determine the existence of service failures and require refunds within established limits• Recognize new customers or additional business opportunities, open new accounts, obtain additional referrals
, and send data to sales.
• Provide customer service using FedEx phraseology proactively to produce 100% customer satisfaction at the end of each transaction.
• Review daily exception information and switch to the shipping system, station operations, service resources, volume, or other related issues to ensure correct, consistent, and up-to-date information is provided to customers on all calls.
• You may be required to perform other assigned activities.

Minimum Requirements:
Minimum Education:

• Preparatoria (certificado)
•450 puntos en toeic vigente

Minimum Experience:
• One (1) year of customer service-related experience in a service environment/industry.

Minimum skills required:
• Excellent human relations, written, verbal and telephone
communication skills• Working conditions at home, with good internet connection (full teleworking)
• Flexible schedules (variable schedules)
• Teamwork
skills• Microsoft Office and computer skills. Good typing skills are required.
• Problem-solving
skills• Computer typing agility (35 words per minute).

Bienvenido al sitio de oportunidades de empleo de la División de América Latina y el Caribe de FedEx Express

FedEx es ampliamente reconocida como una empresa de clase mundial. Nos sentimos honrados y orgullosos de ser reconocidos constantemente como un gran lugar para trabajar, un innovador en cuanto a tecnología y una de las empresas más admiradas y respetadas del mundo.

FedEx es nombrada constantemente entre las marcas más valiosas y admiradas del mundo. Algunos de nuestros premios recientes incluyen:

2020 - Empresas más admiradas del mundo de Fortune (#14 )

2019 - Mejores lugares para trabajar de Fortune (#15)

2019- Uno de los "mejores empleadores para la diversidad" de Forbes

FedEx LAC 2020 incluido en el ranking de Mejores lugares para trabajar en América Latina de Great Place to Work (#24)

2021- FedEx México fue incluido en el Ranking GPTW por 18 años consecutivos

2020- FedEx México recibió la Certificación CEMEFI por 13 años consecutivos respaldando a FedEx como empresa socialmente responsable

2021 - FedEx Chile fue recertificado con Giro Limpio, un sello de la Agencia de Energía Sostenible que busca mejorar la eficiencia energética del sector de transporte terrestre, mediante la reducción del consumo de combustible y las emisiones de gases de efecto invernadero.

FedEx Uruguay 2019 seleccionado por GPTW entre las 5 mejores empresas para trabajar


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