Customer Care Representative

Encontrado en: Jooble MX O C2 - hace 2 semanas

México Chicago Pneumatic Tool Company LLC A tiempo completo
  • On-Site/Remote: Hybrid
  • Brand: Desoutter, CP Chicago Pneumatic
  • Date of Posting: February 22, 2024
  • Last date to apply: March 10, 2024

The Customer Care Representative is responsible for providing all aspects of customer service from answering incoming calls, to order entry, and order management in SAP. Knowledgeable of the Chicago Pneumatic family of power tools brands, products, parts, and services. The CCR will maintain regular contact with existing and new customers and respond promptly to customer inquiries. As a key contributor to enhance the customer journey, the CCR will support in identifying products and solutions which will maximize the customer success. This includes providing sales support, training, and assistance to other members of the team; as well as reviewing Department procedures with a direction toward streamlining, efficiency and sales growth.

  • Process and audit orders for accuracy from customers via E-mail, EDI, & WebShop - enter into SAP.
  • Process credits / returns, issue RGA’s, and post ship billings.
  • Coordinate shipment issues with the warehouse and channel partners.
  • Provide technical assistance to customers in the selection of tools, parts and accessories, and application knowledge for all CP and Desoutter brands of products.
  • Respond to customer inquiries such as delivery dates, pricing, shipment tracking, product specifications and performance, competitor crossover, and providing overall assistance necessary to ensure customer satisfaction.
  • Actively engage in planned prospecting activities geared at increasing the customer base, and continually increase market share.
  • Provide feedback on channel partner / customer reaction to CP/Desoutter and competitor’s programs.
  • Work closely with the Customer Experience Team (CXT) and sales team to identify target customer profiles and work to identify targets, engage to drive demand, and enhance pipeline activity to support the company’s overall growth objectives.
  • Utilize CRM (SalesForce) software to track and measure all sales activity.
  • Work in conjunction with Sales and Marketing campaigns and programs.
  • Identify discrepancies within channel partner classifications for discounts as well as pricing.
  • Propose suggestions to improve the efficiency of and environment in the Customer Care Department.
  • Maintain liaison between Sales, Marketing and Service Operations departments.
  • Other Duties as Assigned 

Skills & Education

  • Self-starter with the ability to work independently, as well as a valuable member of a team.
  • Must be able to read, write and speak English proficiently.
  • Must possess excellent interpersonal, communication, and organizational skills.
  • Must enjoy communicating with channel partners and customers via phone and email
  • Effective capability with a laptop computer MS Office software (Word, Excel, MS Teams)
  • 1-3 years in customer service/technical products required.

Technical Capability

  • SAP experience
  • Experience in Industrial market segments (e.g., automotive, heavy truck or bus, or general industry tools)
  • Must be flexible and able to work in a fast-paced environment.

Values

Resourceful, Open Minded & Collaborative

Attributes

  • Customer oriented
  • Self-motivated
  • Teamwork in a matrix organization
  • Resiliency

2-4 years Business Administration certification / degree, or high school diploma, or equivalent.

*PLEASE NOTE ONLY RESUMES IN ENGLISH WILL BE CONSIDERED*

Founded in 1914 and headquartered in France, Desoutter Industrial Tools is a global leader in electric and pneumatic assembly tools serving a wide range of assembly and manufacturing operations, including Aerospace, Automotive, Light and Heavy Vehicles, Off-Road, General Industry.
With over 1,200 employees worldwide, we have opportunities across many functions, designed to develop your skills in a wide range of roles and enhance your career.

#J-18808-Ljbffr

  • Customer Care Representative

    hace 3 días

    México Ria A tiempo completo

    Ria Money Transfer is the second-largest global money transfer company and a division of the North American public company Euronet Worldwide (Nasdaq: EEFT). RIA is a worldwide leader in remittances and is a recognized benchmark in both the quality and reliability of its public service. We are looking for an enthusiastic Customer Care Expert to join our...

  • Customer Care Expert

    hace 2 semanas

    México Ria A tiempo completo

    Our Customer Care Expert may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each customer. Our Customer Care Expert will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response. Aligning to our organizational...

  • Customer Care Support Representative

    hace 4 días

    México Kerry A tiempo completo

    Requisition ID 49211 Position Type FT Permanent Recruiter Posting Type DNI Kerry Global Business Services (GBS) is an integral enabler of Kerry’s vision to be our Customer’s most valued partner, creating a world of sustainable nutrition. There are five key elements of our success: - We are a key enabler for Kerry’s vision - we enable the business,...

  • LM185: Premier Customer Care Representative Senior

    Encontrado en: Jooble MX O C2 - hace 7 días

    México FedEx Group A tiempo completo

    Customer Care: Premier Customer Care; Service Level Performance of FedEx Strategic Business; Top Tier Enterprise Global and Regional Customers Support; Service Analysis Performance; Continuous Improvement; Data Analytics Across Multi-Regional and Cross Operating Companies’ Customers; Root Cause Analysis; Outstanding Customer Experience Delivery; Best...

  • Customer Care Specialist

    hace 6 días

    México Kerry A tiempo completo

    **Requisition ID **49825 **Position Type **FT Permanent **Recruiter** **Posting Type** DNI Leading to better encompasses all we do at Kerry, it's how we've become the worlds leading taste and nutrition company. Whether it's building and manufacturing sustainable solutions for food, beverage or pharmaceutical consumers, our commitment to lead the world to...

  • Customer Care Representative Mexico Posted on 02/23/2024 Be the First to Apply

    Encontrado en: Jooble MX O C2 - hace 3 semanas

    México Ria Financial group A tiempo completo

    Ria Money Transfer is the second-largest global money transfer company and a division of the European public company Euronet Worldwide (Nasdaq: EEFT). RIA is a worldwide leader in remittances and is a recognized benchmark in both the quality and reliability of its public service. We are looking for an enthusiastic Customer Care Expert to join our dedicated...

  • Bilingual customer service representative

    Encontrado en: beBee S MX - hace 3 semanas

    Ciudad de México Manpower Mexico A tiempo completo

    Empresa: Manpower Competencies: Multitask Proactive Timely management. Planning Learning Main functions: Sector: Human Resources, Share center, call center with HR background To give support to questions or issues related to the human resources department to employees in the United States and other parts of the world. This position...

  • Customer Solutions Representative

    hace 4 días

    Ciudad de México Nexeo Plastics A tiempo completo

    **Customer Solutions Representative**: **Date**:Mar 7, 2023 **Location**: Mexico City, MEX, MX, 01210 **Company**:Nexeo Plastics Mexico City, México (MX-MEX) Mexico (MX) Nexeo Plastics is a leading global thermoplastic resins distributor, representing quality products from world-class suppliers, and serving a diverse customer base across North America,...

  • Agente de Customer Care

    hace 3 días

    México Grupo Lomas A tiempo completo

    En Grupo Lomas brindamos las mejores experiências de viaje, generando confianza y lealtad en nuestros viajeros que visitan México. Con servicios turísticos, como actividades recreativas, agencia de viajes, hoteles y transportación terrestre; buscamos asegurar experiências únicas en todos los visitantes. El Corporativo Grupo Lomas está en búsqueda...

  • Pregnancy Care Coordinator

    hace 2 días

    México New Life Mexico A tiempo completo

    **Pregnancy Care Coordinator** **Main responsibilities**: - Coordinate pregnancy care of Surrogate mothers according to doctor's instructions. - Take care on Pregnant Surrogates, answer their phone calls, assist them during emergencies, accompany them to the clinic if necessary - Update intended parents with regular scans and tests of pregnant Surrogates -...

  • Customer Care Analyst

    hace 15 horas

    México Club de descuentos vacacionales MX A tiempo completo

    Considera tu siguiente paso de carrera como Customer Care Analyst en el departamento de Social Media de Unlimited Vacation Club. En esta posición serás responsable de atender solicitudes de socios, prospectos y colleagues a través de medios digitales, así como la creación de contenido para las diferentes plataformas. Principales responsabilidades: -...

  • Customer Care Agent Cx Nocturno

    hace 14 horas

    Ciudad de México Urbvan A tiempo completo

    Descripción de la empresa Urbvan es una app de movilidad que brinda a sus usuarios un transporte seguro y eficiente en vanse compartidas. Nuestro servicio permite viajar en trayectos preestablecidos que cubren las zonas de mayor afluencia de las ciudades Descripción del empleo - Atender los diferentes canales de comunicación que Urbvan tiene con los...

  • Global Customer Care Operations Manager

    Encontrado en: Jooble MX O C2 - hace 2 semanas

    Ciudad de México Tala A tiempo completo

    About Tala Tala is a global technology company building the world’s most accessible financial services. With more than $350 million raised from visionary investors, we are serving millions of customers around the world who have been overlooked by traditional financial institutions – and our plan is to serve millions more, and have been named by the ...

  • Customer Care Supervisor Mexico Posted on 02/27/2024 Be the First to Apply

    Encontrado en: Jooble MX O C2 - hace 3 días

    Ciudad de México Ria Financial group A tiempo completo

    The care supervisor will be responsible for setting the example for the customer customer care experts ensuring customer experience is delivered complying our high standards of quality assurance, KPIs, effective communication and a provide prompt response for care expert necessities. A care supervisor will ensure the team capabilities are in constant...

  • LM223: Customer Care Representative Associate

    Encontrado en: Jooble MX O C2 - hace 2 semanas

    México FedEx Group A tiempo completo

    Involucra contacto en línea y telefónica con clientes internos y externos dentro de un área funcional y completar cualquier actividad relacionada con la administración. Los niveles de asociado pueden completar algunas tareas bajo supervisión y podrían tener la responsabilidad de tareas menos complejas. Position Overview: Perform the following...

  • Customer Care Agent

    hace 2 semanas

    Ciudad de México Revvity A tiempo completo

    **Customer Care Agent** Imagine a world where you could detect health issues sooner to treat them more effectively. Where food and water are always safe, even in remote corners of the earth. And where scientific and medical research are enhanced to solve the greatest challenges of our times. At PerkinElmer, we imagine this world every day. Then, we innovate...

  • Customer Sales Representative

    hace 4 días

    México Healeze A tiempo completo

    **Job description** Company: We are a new healthcare company in New York looking for a bilingual sales representative to help us reach our patient list. Location: Remote Language: Spanish (mandatory), English (mandatory) **Responsibilities**: **Call Former Patients**: Initiate contact with former patients to discuss health services. **Effectively...

  • Contact Center Representative

    hace 1 semana

    Ciudad de México Dupont A tiempo completo

    DuPont has an opening position for a DuPont Contact Center Representative located in Polanto, Ciudad de Mexico, Mexico. The Contact Center Representative is the interface between customers and our business to deliver exceptional service to our customers. The Contact Center Representative provides solutions to the customer while managing operational needs and...

  • Customer Support Representative

    hace 2 días

    Ciudad de México Xepelin A tiempo completo

    Somos una FinTech que busca democratizar los servicios financieros para todo tipo de empresas. Nos apalancamos en la mejor tecnología para crear soluciones ágiles, personalizadas y transparentes. Nuestro objetivo es ser la FinTech B2B más grande de Latam y convertirnos en el CFO digital de todas las empresas en la región. Xepelin nace en Chile en 2019...

  • Customer Success Representative

    Encontrado en: Jooble MX O C2 - hace 2 semanas

    Ciudad de México DiliTrust A tiempo completo

    For over 20 years, DiliTrust has been supporting legal departments in their  digital transformation and is one of the world´s leader in LegalTech. We have offices in Paris, Madrid, Milan, Montreal, Toronto, Mexico and Lima. More than 2000 companies are using our products in over 50 countries. Are you passionate about digital innovation and customer...