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Service Desk Level 2 Analyst
hace 3 meses
At DYOPATH, we're excited to have been awarded "Great Place to Work" three years in a row What makes us so great? Our people - we drive DYOPATH's award-winning culture through our collaboration, innovation, and respect for one another.
We believe that:
- You should be able to grow and feel empowered at work.
- You should have fun in a diversified environment and bring your true self to work daily.
- Worklife balance is vital to our positive culture.
We are hiring a
remote Service Desk Level 2 Analyst
At DYOPATH, we offer top-notch benefits, which helped us earn our "Great Place to Work" certificate three years in a row
What you'll get in our benefits package:
- Savings / Monthly 13% cap
- Pantry Vouchers 9% deposited every month
- Vacations 12 days after the first year
- Anniversary Bonus 10 days of base salary
- Vacation Premium 40% first year
- Major Medical Insurance covers you and your immediate family
- Life Insurance
- Quarterly Bonus
- Marriage or Bereavement Time off
- Maternity/Paternity Time off
- Ergonomic chair
_What will you be doing as a Service Desk Level 2 Analyst?_
- Supporting internal customers by troubleshooting software and hardware issues either face to face, over the phone, or through Chat software
- Ensuring excellent service standards and maintaining high customer satisfaction
- Working daily with Active Directory and managing user account access
- Daily follow up and follow through on tickets
- Track progress of incidents and tasks by utilizing internal or client ticketing software
- Troubleshoot incidents, reports, or processes to resolve errors
- Other duties as assigned
_Qualifications:
_
- Familiarity with change management (ITIL)
- Familiar with Azure AD, InTune, Microsoft Defender
- Be able to perform RCA
- Computer hardware troubleshooting proficiency level: Intermediate-Advanced
- Software troubleshooting proficiency level: Intermediate-Advanced
- SharePoint experience (O365 preferred)
- Working knowledge of MS O365 Suite
- Demonstrated ability to communicate orally and in writing
- Advanced English
_Shift/Pay_
- 22K 25K monthly
Thursday
- Monday; 3rd shift 11:00pm 8:00am
Equal Opportunity Employer
**Equal Opportunity Employer
