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Transaction Review Associate

hace 4 meses


Santiago de Querétaro, Querétaro de Arteaga, México Ria A tiempo completo

Estamos buscando un experto en atención al cliente entusiasta para unirse a nuestro equipo dedicado, dicho experto debe ser cortés, profesional para trabajar en estrecha colaboración con otros miembros del equipo para brindar un servicio excepcional a nuestros clientes respondiendo preguntas, manejando quejas y solucionando problemas con nuestros productos y servicios.


  • Validar el propósito y la legitimidad de cualquier transacción que parezca inusual o de alto riesgo según la actividad del cliente y del receptor
  • Procesar transacciones que hayan cumplido con las políticas de Ria, las regulaciones estatales y federales
  • Escalar informes generales de tendencias de posibles fraudes al consumidor y actividades sospechosas
  • Evaluación del riesgo al aprobar transacciones con banderas rojas
  • Estar en constante contacto con los clientes, llamadas entrantes y salientes.
  • Experiência en atencion al cliente
  • Disponibilidad para trabajar fines de semana
  • 2 días de descanso entre semana
  • Nível de ingles: AVANZADO
  • Horarios de mid shift y cierre
- **$19,000 pesos brutos mensuales + prestaciones superiores