Help Desk Coordinator 2(R)

hace 1 semana


Guadalajara, Jalisco, México Sanmina A tiempo completo

Job Description

Help Desk Coordinator 2

Help Desk Coordinator 2

Education :

Bachelor in Computer Information Systems, Engineering, Technician , Computer Applications or equivalent.

Experience :

Experience in call center or customer service environments Account Administration experience is a plus.

Conocimientos :

Strong troubleshooting skills. Basic knowledge of printers, PC hardware and software is desired. Excellent communication skills. English 80% (spoken and written)

Skills/Knowledge :

Excellent customer support. Strong time management skills required. Experience in delivering Level I support services such as password resets , system access administration Problem troubleshooting and resolution, troubleshooting email browsers, etc. Exposure to Oracle database a plus.

Responsabilities / Activities :

Delivering technical customer support; answering phone calls, chats and e-mails both in English and in Spanish. Analyzing the 'content' of the call or email to determine if an incident needs to be logged in a database and then dispatching it to the corresponding support group. Account Administration for different tools.

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