Mexico Sr Customer Solutions Manager

hace 1 semana

Ciudad de México, Ciudad de México Amazon Web Services Mexico S. de R.L. de C.V. A tiempo completo
10+ years of experience driving technology initiatives including 10+ years of customer-facing experience delivering technology enabled transformations.

  • SCRUM/Agile, PMP, Prince2, PgMP, Six Sigma, SAFe certified or related experience
  • Executive presence and effective communication skills including progress updates, risk management, execution planning, metrics establishment / tracking, presentations, technical content, public speaking and white papers.
  • Technically proficient, able to learn new tools, services, and concepts quickly
  • Experience navigating customer organizational structures, developing technology programs, defining milestones, success criteria, resource allocation and ontime delivery
  • Demonstrated crossfunctional leadership, collaboration, organization, and operations excellence skills
  • Analytical, datadriven problem solver who thrives in a dynamic, customerfocused environment
  • Bachelor's degree or equivalent practical experience and Good English level and Spanish is a must


We are seeking a Sr Customer Solutions Manager (CSM) to join the AWS Mexico team to work with one or more of the largest customers in the country.

In this highly visible position, the CSM is a thought leader that acts as a trusted customer advisor ensuring all AWS teams are working together effectively to deliver transformational outcomes for the customer.

We help large organizations understand best practices around adopting advanced cloud-based solutions, and migrating existing workloads to the cloud.

Together with customers we help shape and execute a strategy to build mindshare and broaden the use of AWS within these customers.

At AWS we value critical thinking, self-motivation, and the ability to deal with ambiguity. We love people who innovate, use data to make decisions, and can express themselves thoughtfully.


Are you passionate about shaping the future by translating customer's objectives to actions that realize long-term value through innovation? Do you have the business and technical acumen to earn trust with C-level executives and project team members alike? Are you a natural problem solver motivated to deliver a great customer experience and love to reach and exceed goals? If yes, then this is the role for you.

What Will You Do?

  • You will take endtoend ownership of a diverse range of projects and initiatives, interfacing and influencing amongst the other core account groups (Sales, Support, Solutions Architecture, and Professional Services (ProServe)), product/engineering teams, and customer teams
  • You will establish a deep understanding of your customer's business vision, culture and processes, and evangelize AWS services and influence customers to adopt the right solution at the right time
  • You will leverage your delivery experience with large scale transformations and help shepherd customers through their stages of AWS adoption solving their challenges through new ideas, tools and mechanisms
  • You will serve as the customer's cloud journey coach and be the voice of the customer within AWS, evangelizing customer needs to AWS leadership, product, and engineering teams
  • You will leverage your communication, program management, technical, operations, and transformation acumen to earn trust with your customer, understand their strategic goals, translate them into executable plans, ensure programmatic governance and deliver successful, often industry changing, customer outcomes on AWS services
  • Demonstrate leadership ability to gain stakeholder buyin, communicate confidently at both the executive and team levels and negotiate and lead virtual teams, regardless of geographical or organizational boundaries
  • Have delivered transformations for large enterprises, operating as multilayered hierarchical organizations with complex stakeholder landscapes and decisionmaking processes
  • Be motivated by the customer's longterm success, have a mix of technical and business expertise, is data driven and has experience delivering largescale programs
  • Be detail oriented, have excellent problemsolving abilities, and an exemplary communicator. Your technical expertise and operational excellence will influence your decisions and help drive robust customer solutions
  • Collaborate with a wide range of technical and nontechnical teams, while navigating across geographical and organizational boundaries. Can lead autonomously and steer through ambiguity
Key job responsibilities

Customer Solutions Managers (CSMs) are obsessed with accelerating our customer's cloud adoption and driving value from investments in the cloud.

They accomplish this by partnering with customer leaders and their respective engineering teams to help strategize and manage their cloud journey.

CSMs also have the responsibility to advocate internally at AWS on behalf of their customers.

A day in the life

CUSTOMER FACING RESPONSIBILITIES:

Drive and Support Cloud Adoption Plan: Working with both the customer and various

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