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hace 3 meses
Job Description
: What will you work on?IT Field Support Technician will provide technical support to end-users through on-site and remote assistance, as well as at trade shows when required. The successful candidate will be responsible for installing, maintaining, and troubleshooting hardware and software systems, as well as assisting with networking and communication issues.
How will you create impact? Install, configure, and troubleshoot systems: Set up and maintain hardware and software systems, including servers, desktops, laptops, printers, scanners, and mobile devices. Resolve any technical issues that arise during installation or daily use. Provide technical support: Offer prompt and efficient technical assistance to end-users in various settings, including on-site, remote, and at trade shows as required. Network support: Assist with the setup and maintenance of local area networks (LAN), wide area networks (WAN), and wireless networks. Troubleshoot network connectivity issues and assist in the configuration of routers, switches, and firewalls. Issue diagnosis and resolution: Identify and resolve technical issues related to hardware, software, and network systems. Provide guidance and step-by-step instructions to end-users for problem resolution. User training and support: Conduct training sessions for end-users on various applications and systems. Respond to user inquiries, providing guidance and troubleshooting assistance in a professional manner. Documentation and reporting: Document support requests and resolutions in a ticketing system. Maintain accurate records of hardware and software inventory. Generate reports on support activities and system performance as required. Collaboration with IT team: Collaborate with other IT team members to resolve complex technical issues, escalate problems when necessary, and contribute to ongoing IT projects and initiatives. Stay updated with technology trends: Keep up-to-date with emerging technologies and industry trends in the IT field. Share knowledge and insights with the team to enhance the overall IT infrastructure and support services. What are your skills and experience? Bilingual in Spanish and English (both verbal and written) Experience in IT field support or similar role Relevant industry certifications such as A+, Network+, MCSE, or CCNA are an asset Proven experience in installing, configuring, and troubleshooting hardware and software systems as well as experience with network setup and troubleshooting, including LAN, WAN, and wireless networks Familiarity with virtualization technologies such as VMWare, strong knowledge of IT best practices and security principles, and knowledge of the ITIL foundations
