Field Service Technician

hace 5 días

Ciudad de México, Ciudad de México AVI-SPL A tiempo completo

About AVI-SPL

AVI-SPL is a leading provider of digital enablement solutions, transforming how people and technology connect to elevate experiences and drive business growth. As a trusted partner, we deliver award-winning managed services and collaboration technology solutions to organizations worldwide.

Job Summary

We are seeking a highly skilled Field Service Technician to join our team. As a key member of our technical support team, you will work closely with our Global Helpdesk to provide exceptional service support to our customers at on-site locations. Your primary goal will be to restore functionality to our customers' assets while delivering a world-class customer experience.

Key Responsibilities

  • Technical Expertise
    • Read and interpret electronic schematics and architectural blueprints to ensure accurate installation and maintenance of our collaboration solutions.
    • Perform preventative maintenance visits to maintain a stable client-based system and ensure optimal performance.
    • Clean and maintain various AV equipment, including camera lenses, monitors, and equipment fans.
  • Service Delivery
    • Take responsibility for accurately completing job documentation as needed.
    • Field installation of control programs (AMX / Crestron/Firmware) – upload and download capability.
    • Field service support of networked devices (Routers, IP Protocols, etc.).
    • Perform service tasks in a timely and quality-conscious manner, including pulling cable, installing connectors, mounting projectors, and hanging ceiling mounts.
  • Training and Support
    • Provide necessary training and support for next-level service technicians.
    • Provide end-user client training as needed.
  • Compliance and Safety
    • Adhere to and understand OSHA standards for all phases of the job.
  • Travel and Flexibility
    • Travel to various job sites as required.
    • Be flexible with work hours and work location as necessary, based on client requirements.

What We Offer

As a Field Service Technician at AVI-SPL, you will have the opportunity to work with a talented team of professionals, develop your technical skills, and contribute to the success of our customers. We offer a competitive compensation package, comprehensive benefits, and a dynamic work environment that values diversity, equity, and inclusion.

Equal Opportunity Employer

AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability status, or membership in any other group protected by federal, state, or local law.

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