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Onsite Support Engineer
hace 3 meses
Publication Date:
Mar 3, 2023
Ref
No:
472650
Location:
Monterrey, Nuevo Len, MX, 66490
The future is our choice
At Atos, as the global leader in secure and decarbonized digital, our purpose is to help design the future of the information space.
Together we bring the diversity of our people's skills and backgrounds to make the right choices with our clients, for our company and for our own futures.
Onsite Support Technician - Tultitlan (Edo. Mexico)- Provides quick response to client incidents on site to troubleshoot, analyze, diagnose and engage appropriate technical resources to resolve client issues.
The incumbent operates independently to provide prompt and professional desktop service through quick processing and prioritization of a variety of problems.
- Ensures the most complex customer issues are promptly addressed, documented and resolved in a timely and professional manner consistent with the highest customer service and
- Initiates tracking and reporting of issues, as well as recommends means for system improvement including procedural steps, increased training, and enhanced documentation.
- Rotate shifts periodically. Excellent customer service skills & attitude.
Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment.
Choose your future. Choose Atos.
