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Job Description:
- Researches and resolves complaints to ensure customer retention and satisfaction. Maintains direct contact with numerous departments and multiple channels of distribution.
- Ensures correct information is received and captured into orders and databases.
- Promotes organization's products and services always aligned with Product and Pricing specific objectives.
- Work is performed under moderate supervision and measurable performance indicators.
Qualifications:
- Develop direct customer relationships and act as the primary customer resource.
- Work closely with multiple departments outside Supply Chain to ensure quick solutions to any customer request.
- Manage order entry requests, change orders, RMAs, and warranty claims.
- Strong collaboration with Supply Chain activities as logistics and inventory management.
- Use data to drive correct decisions, clarify priorities and optimize adherence to customer commitment.
- A 4year college degree or an equivalent combination of education and experience is required.
- Two (+) years of business experience with significant exposure to Customer Service is preferred.
- A proven resourceful and creative decisionmaker, with a sound analytical judgment.
- Driven to produce measurable results and continuous improvement.
Desired Characteristics
- Detailoriented with strong process, organizational and oral/written communication skills.
- Strong oral and written communication skills, including virtual and electronic communications.
- Prior experience and/or willingness to work virtually with team members that are not colocated.
- Sound knowledge of the company's products and services.
- Experience with data analysis and spreadsheet tools.
- Familiarity with SAP, QuickBase, Power BI, and Salesforce.
All your information will be kept confidential according to EEO guidelines.
