Bilingual Customer Experience Associate
hace 2 semanas
About Us
It's simple, we prosper by putting people ahead of profits. Point blank.
We created Helpware because we saw a need to change the way business is done in our world of outsourcing.
In fact, we discovered that enhancing our employee experience is exactly how we provide high-class service to our powerhouse clients.
Helpware is a better kind of outsourcing, one centered around People.Position Overview:
Our Guadalajara, Mexico Team is growing and we're looking for an experienced, energetic, empathetic, and detail-oriented
Bilingual Customer Experience Associate to join our Helpware team; they must be passionate about delivering exceptional customer service given that as a
What awaits you in this role:
- Maintain constant communication with our Customer Service Manager to identify customer pain points
- Collaborate with customer service colleagues to identify and track issues & trends to improve the customer experience
What we are looking for:
- Proficient in written and verbal English
- 13 years of experience in a customer service role at an ecommerce company, startup and subscription experience is a plus
- The ability to work evenings and weekends highly preferred
- Experience with Zendesk is a requirement
- Exceptional and empathetic written communication skills
- Ability to learn multiple internal systems and processes quickly
- Detailoriented with a deliberate pace
- Emotionally intelligent, solutionoriented communication
- A love of learning and the ability to keep up with a constantly changing environment
- A motivated, positive, and selfless attitude
What we offer:
- Law Benefits
- Social Security (IMSS)
- 12 Vacations Days after First Year
- Vacation Bonus (Prima Vacacional)
- Christmas Bonus (Aguinaldo)
- Sunday Bonus (Prima Dominical)
- Food Vouchers
- Health Insurance
- Excellent Work Environment
- Opportunities for Growth
- On Staff Psychologist and Nutritionist
- Convenient Partnerships for Food and _More_
Our Client's Background
Our client is an online grocery service that delivers modern, healthy food with recipe and meal planning support.
They are on a mission to help people feel their best by making it easier to shop for, cook, and love healthy food.
They are challenging the traditional CPG model by building a customer-driven innovation platform to push outdated American grocery offerings into the 21st century.
Work Environment:
As the COVID-19 pandemic and the different levels of quarantine continue to threaten our future, what remains is our commitment to our people.
AVISO DE PRIVACIDAD
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